topic Re: imageFORMULA RS40 "CaptureOnTouch is damaged" error message in Scanners

imageFORMULA RS40 "CaptureOnTouch is damaged" error message

CarolV2771 — Thu, 20 Nov 2025 14:36:19 GMT

Driver for Image Formula RS40 on Mac Tahoe 26

I am running Mac OS Tahoe 26.1 and cannot use my scanner after the update. When I try to use it I get this error message:

“CaptureOnTouch” is damaged and can’t be opened.

Does anyone know if there is a work around or updated driver that can patch this problem.

Re: imageFORMULA RS40 "CaptureOnTouch is damaged" error message

bbaratz — Fri, 21 Nov 2025 01:15:13 GMT

I have the same problem. Just bought it and wish I knew Canon doesn't know how to fix it???!!!

Re: imageFORMULA RS40 "CaptureOnTouch is damaged" error message

ArthurJ — Fri, 21 Nov 2025 20:12:48 GMT

Hi,

For this type of issue, please call our Imaging Solutions Group at 1-800-423-2366, 8:00 a.m. to 8:00 p.m. EST, Monday - Friday (excluding holidays). I understand that the forum may be your preferred method of communication; however, these steps need to be provided by phone with a technician assisting you through it.

Call our Imaging Solutions Group
Wait until you are asked to select a product. When you get that prompt, press 1.
When you get the second prompt, press 2.

Following these steps will get you to the appropriate technician faster.

We look forward to hearing from you.

Re: imageFORMULA RS40 "CaptureOnTouch is damaged" error message

bbaratz — Mon, 24 Nov 2025 22:03:31 GMT

I called the support line at 800-423-2366 and they got it to work. I had too many apps opened so there wasn't enough memory for the driver to install. Try force quitting everything then install the app and the driver. If that doesn't work I called the above 800 number and only waited about 5 minutes to get support.

Re: imageFORMULA RS40 "CaptureOnTouch is damaged" error message

CarolV2771 — Fri, 19 Dec 2025 18:37:16 GMT

This worked perfectly!!! I closed out everything and then re-installed the driver and it works great! Thank you for this solution!