topic imageFORMULA DR-S250N - listed workstation / destinations disappear in Scanners

imageFORMULA DR-S250N - listed workstation / destinations disappear

ReadyPlay001 — Fri, 17 Oct 2025 18:19:50 GMT

There are four workstations in a small office with thie imageFORMULA DR-S250N. The workstation keep disappearing from the listed destinations on the Canon so that the users can't start a job from the scanner.

I found that if I go to the workstations and use the Select Scanner on the system tray icon, the workstation re-appears on the scanner. By the next morning, most, if not all, of the workstations disappear from the Canon's panel.

The users need to have the workstations (left on overnight) stay listed on the scanner.

Re: imageFORMULA DR-S250N - listed workstation / destinations disappear

ArthurJ — Tue, 21 Oct 2025 17:41:15 GMT

Hi,

For this type of issue, please call our Imaging Solutions Group at 1-800-423-2366, 8:00 a.m. to 8:00 p.m. EST, Monday - Friday (excluding holidays). I understand that email may be your preferred method of communication; however, these steps need to be provided by phone with a technician assisting you through it.

Call our Imaging Solutions Group
Wait until you are asked to select a product. When you get that prompt, press 1.
When you get the second prompt, press 2.

Following these steps will get you to the appropriate technician faster.

We look forward to hearing from you.