topic Re: New CanoScan Lide 400, Win 11 Home, ScanGear. Scans, but never outputs file, hangs in Scanners

New CanoScan Lide 400, Win 11 Home, ScanGear. Scans, but never outputs file, hangs

jeffw_00 — Sun, 05 Oct 2025 22:52:42 GMT

I have a brand new CanoScan Lide 400 on my clean, well-running Windows 11 Home (White-box) PC. I downloaded and installed the latest "U Scan Utility", and use ScanGear to scan checks (one side at a time). The first few uses after a reboot work great, after that, it will scan, but rather than writing the files when I close ScanGear, it does nothing, and the U Scan Utility hangs. A reboot fixes it. This is VERY annoying and I may return the product. Is there a fix? Thank You.

Re: New CanoScan Lide 400, Win 11 Home, ScanGear. Scans, but never outputs file, hangs

Patrick — Tue, 07 Oct 2025 18:55:06 GMT

Hi jeffw_00,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your CanoScan LiDE 400 and then click on the Product Support button to access your available service options.

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