topic Brand new scanner LIDE 300 horizontal stripe in Scanners

Brand new scanner LIDE 300 horizontal stripe

Oz50 — Mon, 15 Sep 2025 16:41:40 GMT

I have a 2 week-old Canonscanner LIDE300 That is producing scans with a purple horizontal stripe along the edge. Is this correctable or do I just return it? It's very faint and I could probably live with it but I use the scanner for art. I would rather not. The first picture included shows the scan unenhanced. The stripe is barely visible. The second is enhanced to clearly show the stripe. If this is a hardware problem, will it get worse if not addressed? I'm afraid if I buy another unit, it will have the same problem so I would like to learn how to correct this.

Re: Brand new scanner LIDE 300 horizontal stripe

Oz50 — Wed, 17 Sep 2025 12:38:45 GMT

Having received no replies, I bought another LIDE300 hoping it would be better. It was. I'd delete this post but the delete option doesn't respond.

Re: Brand new scanner LIDE 300 horizontal stripe

Stephen — Wed, 17 Sep 2025 12:47:34 GMT

Hey there!

We're so glad everything was resolved by replacing the defective unit. I'll go ahead and mark the topic resolved!

In the future, if you need a quick turnaround for support, I recommend contacting support directly, instead of posting here in the Community, which is designed for peer-to-peer support. Canon USA support is available at 1-800-OK-CANON (800-652-2666) weekdays from 9am to 6pm (ET), or at https://canon.us/support