topic Re: CaptureOnTouch V5 Pro not detecting zone? in Scanners

CaptureOnTouch V5 Pro not detecting zone?

Mikevj007 — Thu, 26 Jun 2025 11:45:56 GMT

The scanner is a DR-C240 but I don't think that matters, just fyi.

The software works great....except for one issue. I have set a zone to read a 6 digit number. I want that number to be part of the filename. Scanning does/will not detect the contents of the zone, so <ZONE_1> in the filename setting does not get updated. When I "test" the detection in settings, it works every time. I have found an OCR program that does work but CaptureOnTouch V5 Pro has a cleaner interface and is free.

Re: CaptureOnTouch V5 Pro not detecting zone?

Mikevj007 — Thu, 26 Jun 2025 11:57:09 GMT

A bit more info...I set a detection condition to insert 999999 in the file name when nothing is detected in the zone. 999999 does not get inserted. So...it may be detecting the digits in the area but doing nothing with them.

Re: CaptureOnTouch V5 Pro not detecting zone?

ArthurJ — Tue, 19 Aug 2025 19:15:07 GMT

Hi,

If you still need assistance, please contact our support team at 1-800-423-2366 Monday-Friday 8:00 am to 6:00 pm ET, excluding holidays.
We look forward to hearing from you.

Re: CaptureOnTouch V5 Pro not detecting zone?

Mikevj007 — Tue, 19 Aug 2025 19:40:30 GMT

This project needed to be wrapped up so I purchased Readiris PDF. It worked just fine, just not free.

Thanks,

Mike