topic CaptureOnTouch V5 Pro - unable to add page from file in Scanners

CaptureOnTouch V5 Pro - unable to add page from file

Ivan_C — Tue, 22 Jul 2025 11:09:17 GMT

Hi all.

I have been using v5 pro for some time and would like to add page from file during scanning process.

When I try to use that option I get error message that function is not installed.

What am I missing?

Thanks in advance.

Re: CaptureOnTouch V5 Pro - unable to add page from file

ArthurJ — Fri, 22 Aug 2025 19:12:10 GMT

Hi,

If you would like to reach out to Canon, you can contact our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 8:00 am to 6:00 pm ET, excluding holidays.

We look forward to hearing from you.

Re: CaptureOnTouch V5 Pro - unable to add page from file

Ivan_C — Mon, 25 Aug 2025 13:02:21 GMT

Hi. Do they maybe have email of some kind? I'm in a different time, some 7 hours before them.