topic Re: New Image Formula RS40 CaptureOnTouch software install problem in Scanners

New Image Formula RS40 CaptureOnTouch software install problem

harveysnyderiii — Mon, 06 Jan 2025 21:03:09 GMT

I just purchased a ImageFORMULA RS40 scanner. I followed the software install directions and all was going well till I turned on the scanner and the CaptureOnTouch software tried to execute. I am running MacOS Sonoma 14.6.1. The error message that was displayed was: "CaptureOnTouch" is damaged and can't be opened - You should move it to the trash - This file was downloaded on an unknown date. Any suggestions??

Thanks

Re: New Image Formula RS40 CaptureOnTouch software install problem

TNTDJ — Wed, 08 Jan 2025 15:14:44 GMT

I have the same issue.

Re: New Image Formula RS40 CaptureOnTouch software install problem

harveysnyderiii — Sat, 11 Jan 2025 21:24:02 GMT

I went to the Canon USA web page, established a My Canon account, then I registered my new scanner, then I went to the support page and selected to contact them via email. I entered my problem on an email form page the website provided and the next day I received an email with the solution. The summary of the solution was that they gave me a different link than was provided with the hardcopy documents that came with the scanner. At this link I downloaded the scanner Twain driver and CaptureOn Touch software appropriate for my MAC OS version. The new Software worked great. I would paste the solution here, but it is long and detailed. I recommend anyone with similar problem do the same.

Re: New Image Formula RS40 CaptureOnTouch software install problem

EricEck — Mon, 21 Jul 2025 19:43:08 GMT

Same problem 6 months after the original post. It seems like Canon has patched software but not updated their site. I hope they update their download page.