topic Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error in Scanners

Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

jbunshaft — Sun, 30 Jan 2022 02:35:03 GMT

I have loved my R40 scanner, but now it won't work. I use the Canon-supplied software, both the driver and the CaptureOnTouch software. Recently, when I've tried to use it, I get "An error has occurred with the TWAIN driver. [Error: 80FF0001]" and that's it.

I've tried re-installing the driver. I've tried uninstalling it and re-installing it. I've tried uninstalling all the Canon software and re-installing the whole software package. Nothing has made it work. Someone, please help! Thank you.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

shadowsports — Sun, 30 Jan 2022 16:05:00 GMT

Greetings,

We understand you are having a problem, but you haven't said what OS and build you are using the scanner with?

What drivers / version did you install?

Based on your post, it sounds like this is a new problem? Worked previously (with what OS?) and doesn't work with (what OS) now. What has changed?

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

jbunshaft — Sun, 30 Jan 2022 19:41:57 GMT

Yes, it's a new problem. I'm not aware of anything changing, which is why this is particularly puzzling. The computer says it's a 64-bit operating system, x64-based processor, running Windows 11 Home, version 21H2, OS Build 22000.469. The driver is what I was able to download from Canon. The computer says it has a driver date of 5/10/2019 and Driver version 1.0.0.0 It says Digital Signer "Microsoft Windows Hardware Compatibility Publisher"

I'd appreciate guidance. Thanks!

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

shadowsports — Mon, 31 Jan 2022 00:37:21 GMT

Were you running windows 10 before, then upgraded to windows 11? If so, that would constitute a significant change.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

jbunshaft — Mon, 31 Jan 2022 01:36:51 GMT

Long ago. They're not in the same timeframe. But with Microsoft's constant updates, that could be related. With that said, how do I get a driver that works so my R40 goes from paperweight back to being a working scanner?

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

Hector — Thu, 03 Feb 2022 19:04:21 GMT

Hello Jbunshaft,

If you are a getting a driver error, you can try downloading and installing the twain scanner driver using the link HERE. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

Did the issue begin after performing any updates?
Do you have any other scanners connected to this computer?
What security software are you using?

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

jbunshaft — Thu, 03 Feb 2022 19:47:05 GMT

Thank you, Hector! I'm glad to hear from someone from Canon. That at least gives me hope we can get this fixed.

Honestly, I don't know if there was an update right before this started. It seems like Microsoft is always doing another update, but I'm not actually aware of one having happened before this issue started.

No, there are no other scanners. This is my one and only. And since I saw other people say something about a USB hub, no hub, either. I plug the scanner directly into my computer.

For security, I'm using McAfee Total Protection. That's not new, either (although if it had some silent update, I suppose that could be, too).

Thanks for any help you can offer!

Jess

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

GettnBetter — Fri, 11 Feb 2022 18:52:49 GMT

We have this same issue. We have half a dozen of these devices. They all fail in the same way on every Windows 11 computer we have. Our service tech's have tried everything we can think of. What we find is we have to uninstall the drivers and unplug the scanner. There's a TON, crazy plugins for apps we don't have too. Then reboot and re-install and the scanner will work for a day or two, then again, twain error. Both the Canon scan app and the windows scan app fail once this happens. Not a single R40 works with Windows 11 for us, not even fresh loaded Windows 11 computers, they fail in the same way.

I've seen reports at Microsoft that setting the “Windows Image Acquisition” service to automatic and starting it seems to work but we haven't been able to verify this yet.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

jbunshaft — Fri, 11 Feb 2022 19:08:34 GMT

I tried changing the Windows Image Acquisition setting, too. I think I've read all the suggestions online. No luck. I'm very frustrated. I wish the Canon people would get on this. Yes, Windows changed. That's the world we're in. No reason that means the scanner should stop working forever. It needs some kind of patch. I wish you luck getting your scanners up and running!

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

FrogMan — Fri, 11 Feb 2022 19:36:10 GMT

My computer says it's using Driver Version 1.0.0.0 too, even I've downloaded and installed packages with file names V1.2.1121.602 and V1.0.12106.9001 . Not sure if that's related to anything.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

GettnBetter — Fri, 11 Feb 2022 19:47:36 GMT

Nice to know we're not alone here. I agree, some kind of patch is needed. We're dead in the water here and might have to abandon Canon as a supplier if we can't get something that works soon.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

OMHRGuru — Fri, 11 Feb 2022 20:09:06 GMT

I am so happy to see the responses on here. I thought I was crazy. My computer does have the Windows 11 upgrade available, but I did not go through with it for fear of the same issue. However, I am still having the same issue. I have only had the Canon set up for 3 days. I was able to scan for 1 day, fall in love with it, and when I returned to work the next day(it is a scanner used at my place of business for work), I could no longer use it. Is this an issue with all Canon scanners or just this particular one? Should I be looking for a different brand altogether? This is definitely being returned.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

jbunshaft — Sat, 12 Feb 2022 01:26:15 GMT

I noticed the same thing during my many attempts to fix this. If it is related to anything, I don't know what to do about it.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

guthrie — Sat, 12 Feb 2022 02:03:36 GMT

I and others have the same issue on W10, so it is not just a W11 thing.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

GettnBetter — Mon, 14 Feb 2022 22:42:41 GMT

A bit more info on this. On one of the computers today we found this problem again. Turned the printer on and at the cursor noticed a circle thing repeatedly coming up. Went into services and restarted the Windows Image Acquisition service and whallah. The scanner appeared and worked. This is just one PC though, we still have another half dozen still failing in different or similar ways, it's our most popular service request 🙂

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

ArthurJ — Wed, 16 Feb 2022 20:08:19 GMT

Hi,

I recommend that you download and run the Restoration Tool for Windows Registry. This tool will search for and correct any issues that may be causing the error. The tool can be downloaded from the following website:

https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/document-scanner/imageformula-r40-office-document-scanner/imageformula-r40-office-document?subtab=downloads-utilities

Once the tool is downloaded, please do the following:

Double-click on the RepairReg.exe file to run the utility.
Click the START button.

The utility will investigate and determine if there are any inconsistencies. If an inconsistency occurs, the utility will try to fix the issue.

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays. We apologize for any inconvenience this may cause; however, the steps needed to resolve the issue at this point, need to be provided by phone with a technician assisting you through them.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

guthrie — Wed, 16 Feb 2022 21:26:34 GMT

Since there are two forum threads on this error - not sure if it was in this one, but I already did that and posted that same link - it reported that it had fixed somethign, but still fails. Callling tech support - twice, no resllt, other than finally "must not be us, but some other software you are using".

That does not really correspond to the symptoms, where it works fine after any re-boot for a few days.

Thanks for the response; enough people have this issue I hope Canon can trace teh actual error and fix it.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

GettnBetter — Thu, 17 Feb 2022 00:25:42 GMT

Attempting to load this page offers sales coupons we'd prefer not to introduce to our service techs. Also, the restoration tool supporting documents links appear and then disappear quickly. We are unable to properly review the supporting documents. Can you possibly post working links to the supporting documents?

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

FrogMan — Thu, 17 Feb 2022 03:38:22 GMT

Hi GettnBetter,

I downloaded and opened the Restoration Tool for Windows Registry and the documentation without sales coupons or difficulty viewing the support documentation. Overall, I'm not yet sure that ArthurJ's solution will work, but just wanted to chime in and say his link and program seems legit. Hope this helps.

Re: Canon ImageFormula R40 Scanner no longer scanning--TWAIN error

berndt — Thu, 17 Feb 2022 22:15:25 GMT

This seems to be primarily a windows 11 issue. I tried for several hours to fix the TWAIN error problem on my new windows 11 desktop computer. No luck. I finally decided to reconnect the R40 to my old windows 10 desktop computer and was able to scan without a problem. I hope Canon will develop a fix for the new windows 11 OS, otherwise the R40 will become worthless device.