topic Re: Unable to download drivers from website in Scanners

Unable to download imageFORMULA CR-L1 drivers from website

cg40 — Thu, 15 May 2025 14:03:30 GMT

I am trying to download the drivers for our new Canon CR-L1. However, I am trying to download the drivers from the product's website and I see the drivers section for a split-second then it disappears. I have tried refreshing the page as well as accessing the website through Edge, Chrome, and Firefox. I also tried on my smartphone and also tried on another computer but the issue still occurs. Is there a fix for this or another place to download the drivers? The link to the product's page is here where the drivers are supposedly located: https://www.usa.canon.com/support/p/imageformula-cr-l1-check-scanner#idReference%3Dsoftware-drivers

Any help is appreciated!

Re: Unable to download drivers from website

rs-eos — Wed, 14 May 2025 17:52:07 GMT

I'm able to see the drivers without any issues. When I go to that link, I see the Mac drivers as that is the computer I use. I can then manually switch the selection to Windows and those drivers also showed up.

I'm using Safari as my browser.

Perhaps it was a glitch, so try again. Perhaps delete cookies.

Re: Unable to download drivers from website

jrhoffman75 — Wed, 14 May 2025 18:03:18 GMT

Works for me with Edge. Maybe clear browser cache.

Re: Unable to download drivers from website

shadowsports — Wed, 14 May 2025 18:05:09 GMT

Greetings,

Confirming what Ricky said. I also see the drivers and can download them without issue.