topic Re: DR-G2140 Data left behind on SD card after factory reset in Scanners

DR-G2140 Data left behind on SD card after factory reset

test1 — Thu, 01 May 2025 15:08:44 GMT

After performing a factory reset on a DR-G2140 there is residual data data that does not get deleted on the SD card that can be viewed via a hex viewer program. Is the a way to format the SD card and reinstall the firmware so information is not left on the SD card?

Re: DR-G2140 Data left behind on SD card after factory reset

shadowsports — Thu, 01 May 2025 15:23:03 GMT

Greetings,

The DR-G2140 does not have an SD Card.

DR-G2140

Re: DR-G2140 Data left behind on SD card after factory reset

test1 — Thu, 01 May 2025 18:11:44 GMT

I double checked the model and it is correct. Here is a picture of the SD Card.

Re: DR-G2140 Data left behind on SD card after factory reset

shadowsports — Thu, 01 May 2025 18:55:56 GMT

Greetings,

I had a feeling you might be talking about non-volatile memory. Is there a reason why you're disassembling the device?

Is this something you plan to give away or sell?

You're probably going to have to check with Canon Support because there is no documentation that discusses what that SD card is used for. It's not typically an item that a user would interact with under normal use.

Re: DR-G2140 Data left behind on SD card after factory reset

test1 — Thu, 01 May 2025 19:12:23 GMT

We plan on reselling it and there cannot be any traces data that would identify our organization for compliance purposes. I check the micro-SD card using a hex viewer and it showed there was residual data on the card after the factory reset was performed. On a side note the SD card on the motherboard stores the firmware from what I have gathered because I took it out and the device would not load without it. Thank you for your reply. I'll check with support on this one and see what they say.