topic Re: Windows 11 and CanoScan 9000F Mark II in Scanners

Windows 11 and CanoScan 9000F Mark II

DLI1228 — Sat, 26 Feb 2022 18:25:30 GMT

Ever since I downloaded Windows 11 this scanner stopped working.

Completely.

Cannot find a dedicated driver.

Has this thing become a boat anchor?

Re: Windows 11 and CanoScan 9000F Mark II

wol — Sat, 26 Feb 2022 20:07:11 GMT

I installed the latest "optional" driver from Canon's site, and then the IJ Scan utility started working. However, as others have complained, the buttons on the CanoScan didn't exec the IJ Scan process. So it was a laborious process of scanning individual pages clicking the onscreen buttons. Just recently, though, I've found if I make sure the scanner is _connected_ first, and turn it On and let it settle a few seconds and only _then_ boot the computer, the scanner's buttons worked! So the bug apparently is, if you start the scanner when the computer is areadt running, there's some failure in the USB PNP process to make the connection?

Re: Windows 11 and CanoScan 9000F Mark II

DLI1228 — Tue, 08 Mar 2022 15:50:57 GMT

Thanks for the offer of help. It was hard to understand exactly what you were saying, but I tried the "leave the scanner off, reboot the computer, then turn the scanner on" gambit but it didn't work. This is insane. Canon should do a much better job; look at all the trouble complaints from customers in all its products. Oh, well, i guess i go buy somebody else's scanner.

Re: Windows 11 and CanoScan 9000F Mark II

BurnUnit — Thu, 10 Mar 2022 20:48:04 GMT

This sounds more like an issue with the "upgrade" to Windows 11. That is to say, Canon has done nothing in the way of making changes that would make the scanner inoperative. Perhaps Microsoft will offer an update that will allow Win 11 to recognize your scanner and make it functional.

Re: Windows 11 and CanoScan 9000F Mark II

jmdossett — Fri, 11 Mar 2022 16:41:22 GMT

I had the same problems with Windows 10 before upgrade to 11. If I uninstall the scanner and then reboot it will work briefly. But then after the computer has gone to sleep or the next morning...nothing. Windows system says sees the scanner and says that it is working properly. But the scan utility in windows says that no scanner is connected. I had a similar problem with the Canon scanner before this one. And when you call tech support they want money to help you. I think I am done with Canon scanners. If they cannot make them work consistently with the most popular OS in the World...who needs them.

Re: Windows 11 and CanoScan 9000F Mark II

jrhoffman75 — Sun, 13 Mar 2022 16:33:55 GMT

Look into VueScan by Hamrick Software.

Re: Windows 11 and CanoScan 9000F Mark II

DLI1228 — Sun, 13 Mar 2022 20:27:20 GMT

Thanks, John. I already put in an order for an inexpensive Brother model. I like their black & white printer.

Re: Windows 11 and CanoScan 9000F Mark II

barbdyer — Thu, 19 May 2022 16:33:30 GMT

I purchased VueScan and have been using it to interface with a CanoScan 9000f via Windows 11 Pro. I find I have to uninstall and reinstall Vuescan every time I exit the VueScan app, otherwise the scanner whirs, shows “calibrating” in the VueScan interface window, and then does nothing. Sent problem report to VueScan along with their log files and they just shrug their shoulders. All settings are maintained between sessions and I have successfully scanned hundreds of photos. Just don’t understand why I have to uninstall and reinstall every time I want to use the application.

Re: Windows 11 and CanoScan 9000F Mark II

WestCoastD — Wed, 09 Nov 2022 20:58:51 GMT

Hello Friends:

I have recently upgraded to Windows 11 Pro (64-bit). Are we supposed to just accept that Canon does not, or will not, provide an upgraded driver for this scanner?

Are we supposed to just dump this scanner and purchase their latest product?

Appreciate any constructive input.

dave

Re: Windows 11 and CanoScan 9000F Mark II

jrhoffman75 — Wed, 09 Nov 2022 21:18:03 GMT

Are you saying this driver doesn’t work?

Re: Windows 11 and CanoScan 9000F Mark II

WestCoastD — Wed, 09 Nov 2022 21:27:03 GMT

Okay, thanks for your response. Maybe I was only viewing the CanoScan9000F Mk1 page, and NOT the Mk2 page?

I just went back to the CanoScan9000F, Mk2 drivers page and noticed there are Windows 11 specific drivers. I will install and test.

Also, which particular file should I install? Ver1.00 ? or Ver1.02 ?

Dave

Re: Windows 11 and CanoScan 9000F Mark II

DLI1228 — Wed, 09 Nov 2022 22:00:57 GMT

I just saw your response above. What model Brother did you buy?

And I'm puzzled by your comment about their black & white printer. You don't mean that your new Brother scanner is also a printer? Or did you?

Re: Windows 11 and CanoScan 9000F Mark II

JohanL — Wed, 25 Jan 2023 10:14:55 GMT

To make your printer work for pdf you can use NAPS2.
Worked for me. I´m so happy now : )

Re: Windows 11 and CanoScan 9000F Mark II

Feltipen — Mon, 04 Dec 2023 01:57:20 GMT

Hi,

I came across this post with the same problem.
Canon gave me a fix which worked fully! see below
I emailed Canon from here (email link at the bottom of the page)
CanoScan CS9000F Support | Canon Australia
(or in text format https://www.canon.com.au/other-products/canoscan-cs9000f/support)
They responded quickly with:

Please be advised that upon checking our website, the driver and software is for windows 10 version only. We do not have driver and software for your CanoScan 9000F if you are using windows 11.

This is due to the age of the scanner, operating system requirements and other factors including design and features.

Just in case you are using windows 10 computer, you may refer to link below to download the Scanner Driver and MP Navigator. Kindly see link and setup instructions. Note: You may try this on your windows 11 computer, however there is no guarantee if it is going to work or not.

9000F Scanner Driver Ver. 16.0.5 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP/2000)

???????https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwMjc3NTA0&cmp=ABS&lang=EN

MP Navigator EX Ver. 3.15 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP/2000)

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwMzk1MzAx&cmp=ABS&lang=EN

Setup Instructions
Download / Installation Procedures
1. Download the file. For the location where the file is saved, check the computer settings.
2. Double-click the downloaded EXE file to decompress it, then installation will start automatically.
3. Follow On-Screen Instructions.
???????

If you require further information or assistance please reply to this email or contact Canon on 13 13 83

The problem for me seemed to be 1. Windows doesn't let you update the driver manually, it thinks it has the best driver, so the exe file does that for you. 2. The advertised drivers/scangear and MP Navigator apps do not recognise the scanner, but the one in the link above does.

There was just one glitch, after installing the driver first, then the Navigator app, the scanner had to be turned off and on again to get it to work after an error code came up. But all is working fine.

I hope it works for everyone

Re: Windows 11 and CanoScan 9000F Mark II

DLI1228 — Mon, 04 Dec 2023 16:03:34 GMT

I've been using Windows 11 for many months and tried over and over to get Canon to let this scanner work with it. All to no avail, despite frequents requests. So I dumped this Canon boat anchor and bought an inexpensive Brother model that works fine. I'll never buy another Canon product again. Boo on them.

Re: Windows 11 and CanoScan 9000F Mark II

JohanL — Mon, 04 Dec 2023 16:20:34 GMT

I am using NAPS2. You can find the software on the internet.
https://www.naps2.com/
I hope you haven't thrown away your scanner. Cannon quality is good.

Re: Windows 11 and CanoScan 9000F Mark II

Jaffacake67 — Sun, 10 Dec 2023 22:16:05 GMT

Canon do still make Win 11 drivers for the Canon 9000F Mk2

https://www.usa.canon.com/support/p/canoscan-9000f-mark-ii

Canon do not make Win 11 drivers for the Canon 9000F Mk1

Re: Windows 11 and CanoScan 9000F Mark II

JohanL — Mon, 11 Dec 2023 07:48:18 GMT

I am using NAPS2. You can find the software on the internet.
https://www.naps2.com/
I hope you haven't thrown away your scanner. Cannon quality is good.

Re: Windows 11 and CanoScan 9000F Mark II

Feltipen — Tue, 12 Dec 2023 09:30:37 GMT

sorry to hear that, cant see the point in posting through? The drivers and the scangear program are working just fine with the links above on Win11 64 bit

Re: Windows 11 and CanoScan 9000F Mark II

JohanL — Tue, 12 Dec 2023 10:26:21 GMT

JohanL

Apprentice

In response to DLI1228

‎12-04-2023 11:20 AM

I am using NAPS2. You can find the software on the internet.
https://www.naps2.com/