topic Re: Scaner problem. in Scanners

imageFORMULA RS40 - CaptureOnTouch says "Cannot find a scanner"

bbbwis — Thu, 20 Mar 2025 23:43:05 GMT

Hi,

I recently buy a Canon RV40 imiger scaner. I installed software and looks everything okay. Bet when I run the App CaptureOntouch to start scan, it always show "Can not find a scanner ,check the power and the cable". My device is showed in the selec device menu. Also I can use other Windows app to scan. That means the cable should be ok.

Hope someone here can help me. Thanks.

Re: Scaner problem.

SamanthaW — Wed, 19 Mar 2025 21:52:52 GMT

Hey there,

Can you please confirm your model number? We see an R series scanner and an RS series, but no RV series.

Re: Scaner problem.

bbbwis — Thu, 20 Mar 2025 23:38:17 GMT

Sorry, thould be RS 40.

Re: Scaner problem.

bbbwis — Sun, 23 Mar 2025 00:38:09 GMT

I reinstalled the app CaptureOntouch, now it works.