https://community.usa.canon.com/t5/Scanners/New-software-update-for-CaptureOnTouch-hasn-t-helped-with-my-DR/m-p/540147#M3245 <P>The CaptureOnTouch software update might not be fully compatible with the latest Windows update, or another application might be interfering with the scanner’s lock mechanism.&nbsp;Ensure no other scanning software (like Windows Fax &amp; Scan, Adobe, or third-party scanning apps) runs in the background. You can check this in the Task Manager.</P> Tue, 18 Mar 2025 06:41:37 GMT adamsc 2025-03-18T06:41:37Z https://community.usa.canon.com/t5/Scanners/New-software-update-for-CaptureOnTouch-hasn-t-helped-with-my-DR/m-p/540144#M3244 <P>Hello, I am receiving an error message "The device could not be locked. Check that another application isn't using the device. (-4630)" After discovering the recent software update and dowloading it the error messages multiplied. With the old software I would get one of these messages. The new software continually gives the error message and I have to go into task manager to "end task" just to close it. What gives? Has anyone else experienced this since the recent&nbsp; Windows update?</P> Tue, 18 Mar 2025 05:57:43 GMT https://community.usa.canon.com/t5/Scanners/New-software-update-for-CaptureOnTouch-hasn-t-helped-with-my-DR/m-p/540144#M3244 alrdygone 2025-03-18T05:57:43Z https://community.usa.canon.com/t5/Scanners/New-software-update-for-CaptureOnTouch-hasn-t-helped-with-my-DR/m-p/540147#M3245 <P>The CaptureOnTouch software update might not be fully compatible with the latest Windows update, or another application might be interfering with the scanner’s lock mechanism.&nbsp;Ensure no other scanning software (like Windows Fax &amp; Scan, Adobe, or third-party scanning apps) runs in the background. You can check this in the Task Manager.</P> Tue, 18 Mar 2025 06:41:37 GMT https://community.usa.canon.com/t5/Scanners/New-software-update-for-CaptureOnTouch-hasn-t-helped-with-my-DR/m-p/540147#M3245 adamsc 2025-03-18T06:41:37Z