topic Canon CanoScan Lide 400 only scans showing white image not photo on macOS Sequoia 15.3.2 in Scanners

Canon CanoScan Lide 400 only scans showing white image not photo on macOS Sequoia 15.3.2

floralsmile — Thu, 13 Mar 2025 12:11:13 GMT

I followed the set up instructions from the manual however on Canon IJ Scan Utility Lite whenever I click photo (or any of the options) it only scans and gives me a plain white image instead of the photo in the scanner. Does anyone please have any advice on how to fix this issue? Thank you.

Re: Canon CanoScan Lide 400 only scans showing white image not photo on macOS Sequoia 15.3.2

jrhoffman75 — Thu, 13 Mar 2025 12:53:42 GMT

@floralsmile wrote:

I followed the set up instructions from the manual however on Canon IJ Scan Utility Lite whenever I click photo (or any of the options) it only scans and gives me a plain white image instead of the photo in the scanner. Does anyone please have any advice on how to fix this issue? Thank you.

There is no driver listed for that device on the macOS 15 section of the support site.

There is a driver for macOS 14; you could try that. If that doesn't work then the device isn't compatible with macOS 15. There is a pay option; you could try VueScan by Hamrick Software.

Re: Canon CanoScan Lide 400 only scans showing white image not photo on macOS Sequoia 15.3.2

floralsmile — Sun, 16 Mar 2025 17:15:27 GMT

Thank you for your help! The same issue is now happening with the paid version of Vue Scan. It was working the other day but now just scans a white image instead of the photo. Do you please have any advice on what the issue now is? Thank you.

Re: Canon CanoScan Lide 400 only scans showing white image not photo on macOS Sequoia 15.3.2

jrhoffman75 — Sun, 16 Mar 2025 18:00:48 GMT

I don't have any resolution to offer; it may be a scanner problem. Here is some suggestions from VueScan: I have a problem with VueScan. How do I solve it? | VueScan Support

Even though it happens w/o VueScan file a trouble report. They may have a resolution.