topic Re: Ranger driver for imageFORMULA CR-L1 & CR-50 not working after latest Windows 11 update in Scanners

Ranger driver for imageFORMULA CR-L1 & CR-50 not working after latest Windows 11 update

RemoteL — Fri, 07 Feb 2025 14:26:46 GMT

When I open my ranger for my check scanner after installing the last two Windows 11 updates (KB5049622) and (KB5050009) it tells me that the transport is dead. After I uninstal both updates and reboot the computer several times the scanner starts to work again. Any insight?

Re: Ranger driver for Canon Check Scanner not working after latest Windows 11 update

Danny — Thu, 06 Feb 2025 20:30:44 GMT

Thanks for joining the conversation, RemoteL!

So that the Community can help you better, we need to know exactly which Canon check scanner model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Ranger driver for Canon Check Scanner not working after latest Windows 11 update

RemoteL — Fri, 07 Feb 2025 14:19:23 GMT

I had this with the cr-L1 and the cr-50

Re: Ranger driver for imageFORMULA CR-L1 & CR-50 not working after latest Windows 11 update

NWPFCU_IT — Thu, 06 Mar 2025 23:33:27 GMT

We just encountered the same issue but did not know the issue was present until today. We can't uninstall the KB5050009 update since its a security update and has been over a month since the install.
@Danny What is Canon going to do to fix this with the Ranger driver? Do I need to open a support case?

Re: Ranger driver for imageFORMULA CR-L1 & CR-50 not working after latest Windows 11 update

PWSecur — Mon, 10 Mar 2025 16:53:40 GMT

Any updates to this? Having the same issue with CR-50 and Win 11