topic Re: P-150 not scanning after Windows 11 update to 24H2 in Scanners

P-150 not scanning after Windows 11 update to 24H2

alex2024 — Sun, 08 Dec 2024 19:21:14 GMT

Hello all,

I was using my Canon imageFORMULA P-150 on Windows 11 for the last years without problems. However after todays upgrade to 24H2 the Start-Button in the CaptureOnTouch-Software is disabled. Does anyone has an idea?

The device manager shows the scanner without any errors. The CaptureOnTouch-Software does even open if I git the button on the scanner. But another button does not start the scan.

Only after downgrading to 23H2 it worked again. So it must have something to do with the update.

Thanks

Re: P-150 not scanning after Windows 11 update to 24H2

Stephen — Sun, 08 Dec 2024 20:12:41 GMT

Hello,

Welcome to the Canon Community! This is a known issue with 24H2.

Please see the Canon USA advisory at https://canon.us/24H2scanners
And the Microsoft article at https://canon.us/MS24H2

Re: P-150 not scanning after Windows 11 update to 24H2

JamesWebbScope — Tue, 14 Jan 2025 03:11:04 GMT

Dear Stephen

Following your link to Canon USA advisory it says:

"2. From the Windows Start menu, select CaptureOnTouch > System Configuration to launch the System Configuration tool."

Now I've been trying to figure out how to acchieve the "CaptureOnTouch > System Configuration" -part. I navigate to the Windows Start menu and write "CaptureOnTouch" in the search field and the only thing that pops up is CaptureOnTouch. There is no such option as "CaptureOnTouch > System Configuration" available. Left click, right click, run as administrator - none of thosse let my access CaptureOnTouch >System Configuration.

The situation is irritating. I uninstalled the problematic Windows update 24H2 but it did not solve the issue. Requesting for precise step-by-step instructions how to access the System Config settings as mentioned.

Re: P-150 not scanning after Windows 11 update to 24H2

Peter-M — Mon, 03 Mar 2025 15:15:46 GMT

Hi,

Like the above posts my P-150 scanner stopped working after the Windows update 24H2.

Like the post above "I've been trying to figure out how to acchieve the "CaptureOnTouch > System Configuration" -part. I navigate to the Windows Start menu and write "CaptureOnTouch" in the search field and the only thing that pops up is CaptureOnTouch. There is no such option as "CaptureOnTouch > System Configuration" available".

I uninstall the Windows update but scanner still does not work (Start button in Capture On Touch grayed out).

Is there any update on this issue?

Thanks in advance for your help.

Re: P-150 not scanning after Windows 11 update to 24H2

alex2024 — Sun, 09 Mar 2025 12:03:09 GMT

Thanks Stephen. https://support.usa.canon.com/kb/s/article/Unable-to-scan-using-CaptureOnTouch-on-Windows-11-24H2-imageFORMULA-DR-R-series-scanners says that a new version of CaptureOnTouch should be installed.

However, https://www.usa.canon.com/support/p/imageformula-p-150#idReference%3Dsoftware-drivers does not show a new version.

Re: P-150 not scanning after Windows 11 update to 24H2

alex2024 — Sun, 09 Mar 2025 12:24:02 GMT

Got it running now, the driver has to be reinstalled:

Start device manager: Win+R and then enter "devmgmt.msc"
Disable scanner-device: section Imaging Devices -> Canon Scanner
Update driver:
Right click update drivers
Select "Browse my computer for drivers"
Select "From a list of available drivers on my computer"
Select current driver
Install

Re: P-150 not scanning after Windows 11 update to 24H2

RemoteL — Mon, 10 Mar 2025 14:50:42 GMT

Canon Released an update for the ranger driver. If you uninstal the ranger driver and reinstal the latest ranger version, you should be good. https://support.sbullet.com/portal/en/kb/articles/my-canon-cr-series-scanner-stopped-working-after-updating-to-windows-11-24h2

Re: P-150 not scanning after Windows 11 update to 24H2

Peter-M — Tue, 11 Mar 2025 12:03:49 GMT

I Google searched for "CaptureOnTouch Pro V5" and downloaded it from the Canon support website. Uninstalled the old application and installed ProV5. That gives me the options detailed here https://support.usa.canon.com/kb/s/article/Unable-to-scan-using-CaptureOnTouch-on-Windows-11-24H2-imageFORMULA-DR-R-series-scanners

Thats got me a workaround and got me going again.