topic Re: New CaptureOnTouch software file size difference and functionality difference in Scanners

imageFORMULA DR-C125 New CaptureOnTouch software file size difference and functionality difference

ecbass7 — Thu, 06 Mar 2025 00:35:23 GMT

Hello,

I had the same Windows 11 update problem as everyone else, and I solved it at first by moving to the CaptureOnTouch 4.14 software. I made sure the settings were exactly the same as what I was using before (which was the 2.8 version of the software). I then scanned the same document with the old (on a different computer) and new software. A two page grayscale scan that was 1.91 MB with the old software was 4.66 MB with the new software. When I print them both out, they look identical, so there is no quality improvement associated with this size increase.

Also, now I can't specify my filename... I need to let it save it as image_001 and then change it manually after the fact... which is less efficient.

This inspired me to try harder to solve the problem without upgrading the software, and in the end I was able to go back to the old software (for now, at least). But going down-rev is never a good long term solution.

1. Does anyone know why the file size would have changed, and if there's a new setting in the new software that I just need to tweak?

2. Is there a button or setting that I just didn't see, that will let me specify the filename like I did before?

Thank you.

Re: New CaptureOnTouch software file size difference and functionality difference

Tiffany — Thu, 06 Mar 2025 00:01:42 GMT

Welcome to the forum!

So that the Community can help you better, let us know what model Canon equipment. Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Re: New CaptureOnTouch software file size difference and functionality difference

ecbass7 — Thu, 06 Mar 2025 00:33:19 GMT

Hello, my question is about software settings, not hardware, but the hardware is a DR-C125. Thank you.

Re: imageFORMULA DR-C125 New CaptureOnTouch software file size difference and functionality differen

alrdygone — Tue, 18 Mar 2025 05:50:15 GMT

Hello, I have a DR-C125 as well and and continue to see an error message "The device could not be locked. Check that another application isn't using the device. (-4630)" I've downloaded the recent software update, but this hasn't helped. The CaptureOnTouch the original software doen't recognize the scanner, and the new software gets bombarded with the error message so that I have to go into tesk manager and "end task" just to close the program. Did you have a similar error message?