topic Re: ImageFormula R40 not working with MAC OS Sequoia in Scanners

ImageFormula R40 not working with MAC OS Sequoia

jmyers5645 — Sat, 16 Nov 2024 16:09:47 GMT

Just bought the new Canon ImageFormula R40 and it will not work with MAC OS Sequoia. Upon trying to scan a document I get "CaptureOnTouch" is damaged and can't be opened. You should move it to the trash.

Do we have an updated driver (I dont see one) or a workaround? Otherwise I will have to return this product.

#imageformulaR40

Re: ImageFormula R40 not working with MAC OS Sequoia

bassvp — Sun, 01 Dec 2024 19:34:43 GMT

I second this. Just tried re-setting up my scanner and it is a no go.

Re: ImageFormula R40 not working with MAC OS Sequoia

iesnikuf — Tue, 10 Dec 2024 23:11:59 GMT

This is absolutely outrageous. Get your **bleep** together, Canon.

Re: ImageFormula R40 not working with MAC OS Sequoia

sluker — Fri, 13 Dec 2024 17:08:36 GMT

I see this is happening to other also. This is a useless scanner is the software won't work!

Re: ImageFormula R40 not working with MAC OS Sequoia

badamsfx — Tue, 17 Dec 2024 20:31:29 GMT

I bought the Imageformula R40 a while back and it worked great with my M1 Mac mini with older OS's. Just got the new M4 mini which comes with Sequoia and the R40 won't even be recognized. I am trying to go all USB C in my setup but no amount of cable changing between A and C will get the computer to see the scanner. I will keep scouring forums like this one.

Re: ImageFormula R40 not working with MAC OS Sequoia

asdfasdf — Wed, 18 Dec 2024 17:20:19 GMT

$240 scanner reduced to a worthless piece of rubbish.

Re: ImageFormula R40 not working with MAC OS Sequoia

badamsfx — Wed, 18 Dec 2024 17:40:31 GMT

I found the answer! A while back I bought some third party software, VueScan from Hamrick Software, to be able to continue scanning on my Canon MG6320 and it worked great. The R40 did not appear to be supported but indeed it is so I am back in business. There was a trick to getting the double-sided scanning to work but when I wrote to Hamrick customer support they quickly replied with the solution. This is no help to the original poster who shouldn't have to buy extra software to make his new purchase work. I love the R40 because it scans super fast and you can grind through a 40 page document quickly with the document feeder. It is super disappointing that Canon doesn't keep up to date with the latest Mac OS's but I still recommend the R40 because it is a powerful tool. I bought mine several years ago and I think I paid way more than $240!

Re: ImageFormula R40 not working with MAC OS Sequoia

dezignlady — Fri, 27 Dec 2024 14:58:40 GMT

Oh hallelujah, I just started back into my reorganizing old photos and scanning those that the professional lab either missed or just failed to scan a few years back. I was just about to check VueScan since I too am on Sequoia and while I can get the software to work it only does so many and then it just hangs. VueScan is a fabulous piece of software and I have used it for multiple scanners when the manufacturers just decide to stop supporting OS updates. Whew.

Re: ImageFormula R40 not working with MAC OS Sequoia

TNTDJ — Wed, 08 Jan 2025 15:17:32 GMT

I have the same issue with the R40 not working on Mac OS 15.

Re: ImageFormula R40 not working with MAC OS Sequoia

harveysnyderiii — Sat, 11 Jan 2025 21:27:15 GMT

I went to the Canon USA web page, established a My Canon account, then I registered my new ImageFORMULA RS40 scanner, then I went to the support page and selected to contact them via email. I entered my problem on an email form page the website provided and the next day I received an email with the solution. The summary of the solution was that they gave me a different link than was provided with the hardcopy documents that came with the scanner. At this link I downloaded the scanner Twain driver and CaptureOn Touch software appropriate for my MAC OS version. The new Software worked great. I would paste the solution here, but it is long and detailed. I recommend anyone with similar problem do the same.

Re: ImageFormula R40 not working with MAC OS Sequoia

TNTDJ — Sat, 11 Jan 2025 21:42:39 GMT

Thanks Harvey.

If possible, please do paste in the full email, even if you have to split it across multiple posts.

even just the link would be great.

I was able to get it partially working with the Mac OS 14 version but it’s still janky.

Re: ImageFormula R40 not working with MAC OS Sequoia

badamsfx — Mon, 13 Jan 2025 06:48:20 GMT

harveysnyderiii can you tell us what MacOS and what processor you are using? I just submitted a support request like you suggested and will see what they say. I have the Mac mini M4 Pro running MacOS Sequoia 15.2 which does not appear to work with the current Canon software. The R40 support page seems to show no support past MacOS Monterey V12.

Re: ImageFormula R40 not working with MAC OS Sequoia

badamsfx — Wed, 15 Jan 2025 22:31:51 GMT

I just got this reply from Canon support which states there may be a new driver coming:
"Thank you for contacting Canon product support. I apologize that the driver has yet to be updated for the latest Mac operating system. I assure you that our Engineers are working on updating the drivers for all our products. Our engineers got access to Sequoia at the same time it was released to the public. They will get to the R40, but we do not have an estimated date. Please consider that they also need time for testing drivers. As soon as an updated driver is available, it will be added to the Canon website. Please let us know if we can be of any further assistance. Thank you for choosing Canon."

Fingers crossed this becomes a reality as I do prefer the Canon scanning software.

Re: ImageFormula R40 not working with MAC OS Sequoia

TNTDJ — Mon, 27 Jan 2025 01:47:24 GMT

New software was released:
CaptureOnTouch (for Mac)

Type

Software

Date

01.15.25

File Size

108.13 MB

https://www.csai.canon.com/support/p/imageformula-r40-office-document-scanner

Re: ImageFormula R40 not working with MAC OS Sequoia

nyckid135 — Sun, 16 Feb 2025 14:51:44 GMT

I followed your steps so I too can get help with getting the Twain driver for my MAC OS version 15.3. However, I don't know where I can find the email portion so I can contact Canon too. I am having lots of frustration looking how to resolve this issue, so I can use my new R40 scanner. Or if someone from Canon reads these, can they please assist me in this process. Thanks...

Re: ImageFormula R40 not working with MAC OS Sequoia

EVC479 — Sun, 16 Feb 2025 18:33:52 GMT

5 calls to Canon customer service, & I finally got a solution for my Mac that now has my new RS40 working. Steps: Delete CaptureOnTouch from applications & disconnect unit from computer. Close all other programs. Next, go to Canon website & load the Driver for OS version Sonoma (even tho I have Sequoia. You don't need to reset your Mac for Sonoma). After Driver is downloaded, then download CaptureOnTouch (COT), following the directions about when to reconnect the RS40, etc. I have now successfully several hundred photos & documents on my new RS40. I did have to repeat the entire procedure once when I was trying to reset the dpi & CaptureOnTouch locked up on me. Hope this helps.

Re: ImageFormula R40 not working with MAC OS Sequoia

JayC1 — Thu, 17 Apr 2025 18:57:10 GMT

Hi jmyers5645!

This information has been passed on to some customers via email regarding some errors that have been occurring with using the imageFORMULA R40 scanner on a computer running MacOS Sequoia. Some have reported getting a message saying the scanner is not being detected. Others have reported getting a message that CaptureOnTouch is damaged.

First we recommend that the scanner be connected directly to a port on your computer (not through a hub). If you are using an adapter with that cable, it can cause a problem. It would be better to use a USB cable that has the proper fittings on both ends. For example, if your computer has oval-shaped ports, please use a cable that has an oval-shaped (USB-C) connector on one end. The other end of the cable should match the connector that the scanner uses (USB-B).

If the scanner is properly connected and you continue to get the error (Scanner not detected or CaptureOnTouch is damaged), we recommend restarting the computer, and then uninstalling the driver and software. After the driver and software are fully deleted (trash is emptied), you should restart the computer again before attempting to download and install the most current versions of the driver and software.

IMPORTANT: Please use a different web browser to download the driver and CaptureOnTouch. For example, if you originally used Google Chrome to download the driver, please use Safari instead. Or if you used the Firefox browser, please use the Google Chrome browser instead. The CaptureOnTouch damaged error can be happening if the software is not being downloaded properly, so switching browsers can help.

You can follow these steps to uninstall the driver:

Disconnect the USB cable that is connecting the scanner to your computer and leave it disconnected throughout the uninstall/reinstall.
Click on the FINDER app that is in the dock at the bottom of your computer screen. It is normally the left-most icon in the dock.
In the menu at the very top of your screen, click on the word GO.
Then, click on COMPUTER.
Open the main hard disk folder (usually called Mac HD).
Open the Image Capture folder.
Open the Devices folder.
Drag any folders related to Canon to the trash. There may be more than one.
Go back to the Image Capture folder (the previous folder).
Open the Twain Data Sources folder.
Drag any folder(s) that contain(s) the name “R40” or “Canon” to the trash. There may be more than one.
Empty your trash.

To uninstall the CaptureOnTouch program, please do the following:

Click on the FINDER app that is in the dock at the bottom of your computer screen. It is normally the left-most icon in the dock.
In the menu at the very top of your screen, click on the word GO.
Then, click on APPLICATIONS.
Drag the folder that contains CaptureOnTouch to the trash.
Empty your trash.

After you have emptied your trashcan, please turn the computer off (shut it down completely) and then restart it. When it has finished restarting, please use a different web browser to open the following website and download the latest driver and software. As mentioned before, if you originally used the Google Chrome browser for downloading, please use Safari instead.

https://www.usa.canon.com/support/p/imageformula-r40-office-document-scanner

When the page opens, please click on the symbol for Software & Drivers located to the right of the picture of the scanner. Then, make sure that Mac and macOS Sequoia are selected as the Operating System and Version under the Downloads section. Once you have done that, the driver and software options will appear below.

Please disregard the order that the files are in. The TWAIN Driver may be the second option on the list and is dated 4/19/24. Please install the driver before you install CaptureOnTouch which is dated 1/15/25.

To install these items, you need to click on the Download button first (on the right side of the page). Once the file has finished downloading, please go to your downloads and open the file. Then, follow the instructions that pop up.

Once the Twain Driver and CaptureOnTouch program are installed, please do the following:

Turn the computer off and leave it turned off.
Reconnect the USB cable connecting the scanner to your computer.
Turn the computer back on.

After the computer has finished restarting, please open the CaptureOnTouch program and try using it. If you are experiencing the same issue, I recommend making a change to your computer’s Privacy setting so that the CaptureOnTouch program has continuous access to the driver while you are using that program.

We do have an online article that should help with this issue. It asks you to go to the Privacy tab in your Security & Privacy folder to make a change. The article was written for older versions of Mac; however, the change that needs to be made is the same.

The only difference will likely be how you get to the Privacy tab. On a computer running MacOS Sequoia, you would do the following:

Click on the Apple symbol in the top left corner of your computer screen.
Click on the System Settings option.
Select the Security & Privacy folder.

Once you are in the Security & Privacy folder, you can click on the Privacy tab and follow the information mentioned in the following online article:

https://support.usa.canon.com/kb/s/article/ART177783

If you are still having trouble after you make this change, please try restarting your computer one more time (while the scanner is turned on and connected). If that still does not help, I recommend calling us so we can help you over a phone conversation. You can dial toll-free 1-800-652-2666, Monday - Friday 9:00 A.M. - 6:00 P.M. ET (excluding holidays).

I hope this information helps.

Re: ImageFormula R40 not working with MAC OS Sequoia

DeanP — Tue, 22 Apr 2025 18:11:19 GMT

Thank you Javier this worked perfectly for me. Thank you for taking the time to describe each step in so much detail, this made if finally possible to fix this and allowed me to continue using my R40--both with the Canon Software and my VueScan software on my M1 Mac Mini, using Sequoia 15.3.2.

Re: ImageFormula R40 not working with MAC OS Sequoia

eej — Mon, 30 Jun 2025 07:13:41 GMT

Go to Canon's Canadian site, and they have downloads up to Mac OS 15.

https://canoncanada.custhelp.com/app/browse/a_status/published/channelRecordID/DRIVERS_AND_SOFTWARE/pageSize/25/productCategoryAnsList/RN_PRODUCT_2953%3ARN_CATEGORY_3604%3ARN_CATEGORY_318/productRecordID/RN_PRODUCT_2953/truncate/200/type/browse

Re: ImageFormula R40 not working with MAC OS Sequoia

eej — Mon, 30 Jun 2025 07:14:18 GMT

visit Canada Canon site.....