imageFORMULA CR-Series Check Scanners and Microsoft’s Windows 11 24H2 update

slancaster — Tue, 07 Jan 2025 15:26:19 GMT

Where can I find updated web announcements for this issue?

To Users of the imageFORMULA CR-Series Check Scanners

Thank you for using Canon products.

An issue has been detected that impacts the imageFORMULA CR-Series Check Scanners when Microsoft’s Windows 11 24H2 update is installed. Details are stated below.

We would like to offer our sincere apologies to users who may have been inconvenienced by this issue. We spare no effort in our quality management to make sure our customers can use our products with confidence.

Issue
Concerning the imageFORMULA CR-Series Check Scanners (CR-L1/CR-120/CR-120N/CR-150/CR-190i II Driver (Including Canon Driver and Ranger)), the software used by these products may be adversely impacted when Microsoft’s Windows 11 24H2 update is installed by the user. A bug has been detected in the update that may change one or more of the registry keys, causing the software to not function properly. We have reported this issue to Microsoft and are working with Microsoft to resolve the issue. We will notify users via an updated Web Announcement when a temporary workaround solution or a permanent fix is made available

WE STRONGLY RECOMMEND THAT USERS NOT INSTALL MICROSOFT’S WINDOWS 11 24H2 UPDATE UNTIL A PERMANENT FIX IS MADE AVAILABLE. AN UPDATED WEB ANNOUNCEMENT WILL BE POSTED AS SOON AS A TEMPORARY WORKAROUND SOLUTION AND/OR A PERMANENT FIX IS MADE AVAILABLE.

For users of the imageFORMULA CR-Series Check Scanners (CR-L1/CR-120/CR-120N/CR-150/CR-190i II Driver (Including Canon Driver and Ranger)) who have already installed Microsoft’s Windows 11 24H2 update and are experiencing the issue, you will not be able to connect to the scanner.

Thank you

Re: imageFORMULA CR-Series Check Scanners and Microsoft’s Windows 11 24H2 update

shadowsports — Thu, 09 Jan 2025 15:58:21 GMT

Greetings,

See this thread. A user "Dale_1973" has posted a solution which many have posted as working.

Fix For MF Scan Utility Failures Windows 11 24H2 - Canon Community

Re: imageFORMULA CR-Series Check Scanners and Microsoft’s Windows 11 24H2 update

Stephen — Thu, 09 Jan 2025 16:07:55 GMT

Hello,

I found it HERE.

Re: imageFORMULA CR-Series Check Scanners and Microsoft’s Windows 11 24H2 update

slancaster — Wed, 15 Jan 2025 15:15:27 GMT

Got it,thanks!

topic imageFORMULA CR-Series Check Scanners and Microsoft’s Windows 11 24H2 update in Scanners

imageFORMULA CR-Series Check Scanners and Microsoft’s Windows 11 24H2 update

To Users of the imageFORMULA CR-Series Check Scanners

Thank you for using Canon products.

Re: imageFORMULA CR-Series Check Scanners and Microsoft’s Windows 11 24H2 update

Re: imageFORMULA CR-Series Check Scanners and Microsoft’s Windows 11 24H2 update

Re: imageFORMULA CR-Series Check Scanners and Microsoft’s Windows 11 24H2 update