topic RS40 not found on Windows 11, version 24H2 in Scanners

RS40 not found on Windows 11, version 24H2

dmin61 — Mon, 30 Dec 2024 06:49:25 GMT

Ever since I updated to Windows 11, version 24H2, I get the following error message. It used to work fine before the Windows update, and it still works find on my Mac. So, it cannot be a cable or connection problem. Please help.

Re: RS40 not found on Windows 11, version 24H2

blink2210x — Mon, 30 Dec 2024 11:08:16 GMT

Copied from another post about this:

Complete directions (from Jdecker1) all in one place to fix this issue caused by the recent Windows update.
1) Exit out of the CaptureOnTouch out of your system tray
2) Go to this folder
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CaptureOnTouch\Tool

3) Click on the shortcut for System Configuration
4) Under Thin Client Mode, change from Disabled to Citrix: Twain Redirection, then click ok.
5) Open up CaptureOntouch and the problem is fixed.

Re: RS40 not found on Windows 11, version 24H2

dmin61 — Mon, 30 Dec 2024 11:22:22 GMT

Thanks, but I cannot find such a folder:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CaptureOnTouch\Tool

Re: RS40 not found on Windows 11, version 24H2

dmin61 — Mon, 30 Dec 2024 13:16:50 GMT

Thanks! I got it to work.

Re: RS40 not found on Windows 11, version 24H2

blink2210x — Mon, 30 Dec 2024 13:31:21 GMT

Hi,

I had the same issue, so I right clicked on the application and opened the folder it was in. Glad to hear you got it working!

Re: RS40 not found on Windows 11, version 24H2

shaman70 — Thu, 23 Jan 2025 20:06:01 GMT

Unfortunately, this solution did not work for me. Followed the directions to the T. Running Windows 11 x64 with 24H2.