topic Re: Canon imageFORMULA RS40 not working with Mac OS 15.1.1 in Scanners

Canon imageFORMULA RS40 not working with Mac OS 15.1.1

ChrisScanner — Tue, 03 Dec 2024 21:05:46 GMT

Application installs with no issues but when attempting to open it says that CaptureOnTouch is damaged and cannot be opened. I see that there are no drivers for Mac OS v15. Can we expect updated drivers soon or any work around?

#imageFORMULA RS40

Re: Canon imageFORMULA RS40 not working with Mac OS 15.1.1

RLRX — Fri, 13 Dec 2024 14:03:14 GMT

I'm having the same problem. I can at least get the app to partially work but it is finicky and crashes often with single-sheet feed items. Need a fix NOW as tax season is approaching and that's the whole reason for this scanner!

Re: Canon imageFORMULA RS40 not working with Mac OS 15.1.1

ArthurJ — Mon, 03 Feb 2025 17:08:18 GMT

Hi,

Please click the link below and download/install the Mac setup file listed

https://soft.canon-elec.co.jp/ims/rs40/en/

Once the scanner is installed, you can download the CaptureOnTouch updated software from the link below;

https://www.usa.canon.com/support/p/imageformula-rs40-photo-and-document-scanner

If the issue persists, we will have to recommend that you contact our support team at 1-800-423-2366, Monday - Friday, 8:00 AM - 6:00 PM EST (excluding holidays).

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Re: Canon imageFORMULA RS40 not working with Mac OS 15.1.1

TouchOfClass — Fri, 07 Feb 2025 03:12:05 GMT

Same problem. Brand new ImageFORMULA RS40. Running MacOS Sequoia 15.3. Successfully installed CaptureOnTouch 4.15.24.1223.

Error: Cannot use driver