topic Canon DR-C225II scanner error message after last Windows update in Scanners

Canon DR-C225II scanner error message after last Windows update

krisgo — Fri, 08 Nov 2024 20:35:04 GMT

We have several of the Canon Image Formula DR-C225II scanners installed on laptops. After this week's Windows 11 update, the scanners will not work. When you open the Capture On software, it says it can't find the scanner and to check all cables. I have uninstalled the driver and the software with the scanner unplugged; reinstalled the driver and software, plugged in the scanner and I am still receiving the same error message. The version of Windows 11 is Win24H2 (OS Build 26.100.2033). Anyone know if there are plans for a new driver soon? What else can I try?

Re: Canon DR-C225II scanner error message after last Windows update

Nmonhian — Thu, 14 Nov 2024 15:28:21 GMT

I have the exact same issue with MF451dw. Windows version 24H2. I can print, but not scan.

Re: Canon DR-C225II scanner error message after last Windows update

Stephen — Thu, 14 Nov 2024 15:30:37 GMT

Welcome to the Canon Community!

The Community isn't intended for immediate assistance. If your question is urgent, please get in touch with support directly at 1-800-OK-CANON (800-652-2666).

If you're outside the USA, please click HERE for support options.

Re: Canon DR-C225II scanner error message after last Windows update

BarbaraRodrigue — Thu, 21 Nov 2024 13:51:18 GMT

Same here, I also have same issue.

Re: Canon DR-C225II scanner error message after last Windows update

shadowsports — Thu, 21 Nov 2024 15:22:25 GMT

Greetings,

It would be best to contact Canon Support Directly. There have been several reports recently of scanning issues after installing or upgrading windows 11 to feature release 24H2.

Re: Canon DR-C225II scanner error message after last Windows update

brucehail — Tue, 28 Jan 2025 15:34:26 GMT

This is a workaround.

Re: Canon DR-C225II scanner error message after last Windows update

lovelycows — Fri, 11 Jul 2025 06:30:13 GMT

Hi @all,

Could anyone solve this problem? Cannot use my scanner since February.... :((((

Please let me know if you found a way to fix it! Thank you!!!