topic Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page. in Scanners

CaptureOnTouch Mac app freezes when I try to delete a scanned page.

dinkydecor — Mon, 28 Oct 2024 18:15:06 GMT

Hi All,

I am using the CaptureOnTouch software with a P-208II scanner and MacBook running Sequoia.

After scanning documents the CaptureOnTouch software gives you the option to delete any pages you don't want before it is saved. However, if I try to delete a page the whole software freezes and you have to exit, unplug etc and relaunch.

Any ideas how to fix this?

Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page.

obxtt — Mon, 04 Nov 2024 22:48:07 GMT

We're having the same problem when scanning from a DR-C225. In addition, editing and saving more than one page will result in a crash.

Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page.

Jemand — Tue, 05 Nov 2024 09:23:11 GMT

I am facing the same problem with Sequoia. My workaround is to not delete any pages within CaptureOnTouch and save the scanned documents by pressing enter on the keyboard. I think the UI of Sequoia prevents these old style confirmation windows in the Canon software and they have to update their UI elements for this version.

Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page.

dinkydecor — Tue, 05 Nov 2024 09:37:29 GMT

It’s reassuring to know that I’m not the only one with this issue, and perhaps an update in the future might fix it.

My workaround has been to set the scanned document to open in ‘Preview’ (rather than immediately saving) and I can edit/delete in there. The added bonus is I can then save the file to any folder I like, whereas in the CaptureOnTouch software it only allows you to save it to a couple of pre-set folders (desktop, pictures etc).

Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page.

craigmcfly — Tue, 19 Nov 2024 21:36:00 GMT

I can't even get the scanner to start up so you're all getting further than me. CaptureOnTouch loads, but nothing when I press the scan button.

Hopefully they release Sequoia-compatible software soon!

Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page.

AuroraAllen — Thu, 21 Nov 2024 12:44:39 GMT

Same here in my case.

Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page.

brandonbrown603 — Tue, 10 Dec 2024 21:06:16 GMT

Running into the same issue - start the app, click scan and nothing. Completely freezes and need to close out. Running a DR-C225 II and Sequoia 15.1. @Cannon, please fix asap!!!

Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page.

Jemand — Sun, 19 Jan 2025 14:17:48 GMT

For all people following this topic:

There is a new software-version for Sequoia which works on my Apple again:

You can find the download here: https://www.canon.de/support/consumer/products/scanners/imageformula/p-series/imageformula-p-215ii.html?type=download&os=macOS%2015%20(Sequoia)

Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page.

dkOle — Thu, 13 Feb 2025 20:12:03 GMT

I'm having same issue with trying to delete page and Canon scanner freezing. I've tried the preview suggestion as well as a few other options but nothing works. I'm thankful to hear it's not just me. It started with the Sequoia update. So I'm to assume unless Canon supplies a fix for this, we've lost this much needed function.

Running a DR-C225 and Sequoia 15.1. @Cannon, please fix asap!!!

Re: CaptureOnTouch Mac app freezes when I try to delete a scanned page.

dkOle — Thu, 13 Feb 2025 20:38:56 GMT

This is an update to my previous post regarding scanner freezing when trying to delete scanned page. I should have checked before I posted. On https://www.usa.canon.com/support/p/imageformula-dr-c225-office-document-scanner there is new software for the DR-C225 using Mac Sequoia 15.1 IOS. I didn't check any other IOS version or PC version this new software applies to but the new software dated, 01-15-2025, has fixed the problem on mine. I can once again delete with no issues.