topic ImageFORMULA R10 won't work on macOS Sequoia in Scanners

ImageFORMULA R10 won't work on macOS Sequoia

bcpatters — Wed, 20 Nov 2024 15:30:58 GMT

I am on Mac OS Sequoia and can't get my ImageFormula R10 scanner working. I've tried to update the firmware and the software and still nothing. I see that the driver is only for OS 14 so I installed that but still no luck. I DID have it working about a week ago - but now nothing. I would actually rather use CaptureOnTouch vs CaptureOnTouch Lite but that doesn't work either. I took a look at permissions in the OS and nothing helped. Do I HAVE to use the CaptureOnTouch software for this scanner or can someone suggest an alternate utility? If I can't either get OnTouch or an alternate software program to work, I'll have to return it. Why is this scanner so non-intuitive???

Re: ImageFormula R10 Scanner won't work on my Mac

julianq — Wed, 30 Oct 2024 23:58:17 GMT

Same problem here since updating from v. 14 to v. 15

Re: ImageFormula R10 Scanner won't work on my Mac

w202mae — Wed, 06 Nov 2024 06:32:44 GMT

Same here, so annoying.

Re: ImageFormula R10 Scanner won't work on my Mac

Danny — Wed, 06 Nov 2024 13:03:57 GMT

Thanks for joining the conversation, everyone!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: ImageFormula R10 Scanner won't work on my Mac

kgviola — Wed, 20 Nov 2024 15:29:22 GMT

When will Sequoia 15 be supported? My scanner is only a year old and it's useless to me now. Thank you.

Re: ImageFormula R10 Scanner won't work on my Mac

julianq — Wed, 20 Nov 2024 16:27:05 GMT

Actually, it seems to now work under Sequoia just fine. I don’t think I did anything other than maybe restart my MacBook.

Re: ImageFORMULA R10 won't work on macOS Sequoia

julianq — Wed, 20 Nov 2024 16:28:06 GMT

Keep trying. Maybe restart your Mac. Mine eventually started working under Sequoia.