topic Re: Image Formula R40 Light Lines in Middle of Scan in Scanners

Image Formula R40 Light Lines in Middle of Scan

ga5150 — Tue, 16 Apr 2024 13:43:26 GMT

R40 Image Formula Windows 10

Everything runs fast, scans look great, except one issue. When scanning sportscards on one side, there is a very noticeable line (almost like a light spot) running down the middle. If I turn the card over and scan duplex, it comes out clean, as the top (door) scanner element is used. It appears it only happens if the lower scanner is being utilized, if that makes sense.

I've tried all the recommended cleaning, taking out rollers and cleaning, etc;

Having big marks all the way down the scans is a death sentence in the sportscard world and it makes it unusable until I solve.

Thank you for any assistance!

Re: Image Formula R40 Light Lines in Middle of Scan

ArthurJ — Mon, 21 Oct 2024 15:25:42 GMT

Hi,

Based on the steps you have taken, we will have to recommend that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366, Monday - Friday, 8:00 AM - 6:00 PM EST (excluding holidays).

We look forward to hearing from you.

Re: Image Formula R40 Light Lines in Middle of Scan

polyrhythm — Sat, 01 Feb 2025 23:35:44 GMT

I'm having the same issue with photos. When I looked closely, I noticed that the photo has slight indentations where the lines appear in the scan. These indentations align with the scanner rollers. I believe the scanner rollers create an indentation on the photos that then appears in the scan. But I'm not sure how to fix this.

Re: Image Formula R40 Light Lines in Middle of Scan

normadel — Sun, 02 Feb 2025 00:18:27 GMT

Sports cards are pretty thick, maybe thicker than the R40 Specs say you can scan.

A flatbed scanner doesn't need to bend the card to get it through, which the R40 has to do and may be having trouble doing. This could be the cause of the lines across the scanned image.