topic Re: CanoScan LiDE 400 You do not have the required privileges to access the specified folder in Scanners

CanoScan LiDE 400 You do not have the required privileges to access the specified folder

iamryan — Tue, 24 Sep 2024 16:59:11 GMT

I have a Canin Lide 400

I've had no issues using this scanner for months, all of a sudden today, I'm getting the error, "You do not have the required privileges to access the specified folder"

I found this existing article: https://support.usa.canon.com/kb/s/article/ART174848

It did not help, as the permission was already set the right way. Even if I change the destination folder to desktop, I continue to get the same error.

This is my first time trying to scan since upgrading to Sequoia OS though.

Anyone else?

Re: CanoScan LiDE 400 You do not have the required privileges to access the specified folder

Patrick — Tue, 01 Oct 2024 21:23:15 GMT

Hi iamryan,

Because following the steps in that article did not work, it may be related to security. Do you have security software installed on your Mac?

Also, the latest version of the IJ Scan Utility is not available yet for Sequoia. Have you tried scanning using Image Capture? (Image Capture User Guide for Sequoia)

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Re: CanoScan LiDE 400 You do not have the required privileges to access the specified folder

iamryan — Tue, 01 Oct 2024 22:38:17 GMT

I restarted my computer and it worked.