topic Re: Canon Lide 400 + Mac OS Monterey - Connected? but not working at all in Scanners

Canon Lide 400 + Mac OS Monterey - Connected? but not working at all

ieb — Fri, 07 Apr 2023 17:49:45 GMT

I am trying to use my scanner which I have had since 2021 and works fine up until now. I plugged it in and it made a little noise as it usually goes when it's connected, but then it did not proceed with the overview scan as normal. Whenever I try to press overview scan it doesn't let me go through with it, and when I press scan it tries to scan but nothing is moving. It's like it's connected but not enough. I've restarted, uninstalled/reinstalled drivers, reinstalled the scanner profile in system preferences several times, nothing. Please help!!!!

Re: Canon Lide 400 + Mac OS Monterey - Connected? but not working at all

ArthurJ — Thu, 13 Apr 2023 18:16:05 GMT

Hi,

Please disconnect the USB cable from your scanner and then toggle the lock switch back and forth a few times, leaving it in the unlocked position.

Please open the cover and make sure that the scanning element is on the side with the buttons, not the hinge side.

Reconnect the USB cable an attempt to scan.

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Re: Canon Lide 400 + Mac OS Monterey - Connected? but not working at all

crash68 — Mon, 26 Aug 2024 00:22:01 GMT

This solution did not work. Having same problem, running Mac OS 14.6.1 with Canon IJ Scan Utility Lite 4.1.1. no connection to a brand new scanner.