imageFORMULA DR-G2110 Error code J051 possible recessed light guide hardware issue

MedScan58801 — Fri, 24 May 2024 16:39:35 GMT

We keep getting the error code J051, Sensor not clean. We have cleaned all sensors multiple times, and turned the scanner off and back on also. I've looked around on the internet and saw a few posts saying that there is an issue with the recessed light guide on the upper sensor, and that there is a hardware upgrade for this issue. Has anyone heard about this?

Re: imageFORMULA DR-G2110 Error code J051 possible recessed light guide hardware issue

ArthurJ — Thu, 06 Jun 2024 14:29:45 GMT

Hi,

It is recommended that you call our support team at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.

topic Re: imageFORMULA DR-G2110 Error code J051 possible recessed light guide hardware issue in Scanners

imageFORMULA DR-G2110 Error code J051 possible recessed light guide hardware issue

Re: imageFORMULA DR-G2110 Error code J051 possible recessed light guide hardware issue