topic Re: lide400 install stops at scanner connection 3 in Scanners

lide400 install stops at scanner connection 3

frustr8ed — Sun, 19 May 2024 05:26:13 GMT

i am trying to install a scanner lide 400 and i stalls on section 3, i have restarted the computer and the install process, i have unistalled the software in device manager and repeated the above, i have turned of the firewall and repeated, i have used the CD and also the web software, there is no messages or error messages.

WHAT DO I DO NOW !!!

Re: lide400 install stops at scanner connection 3

Stephen — Sun, 19 May 2024 12:27:13 GMT

Hello!
So that the Community can help you better, we will need to know more information:
• Which version of Windows or macOS are you using?
• Is the scanner connected directly to the computer via USB C or a hub?

Take a look at THIS page to see if it helps.

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: lide400 install stops at scanner connection 3

frustr8ed — Mon, 20 May 2024 08:33:50 GMT

hi Stephen

Windows 10 22H2 KB5037768, USB C connected

thanks

Re: lide400 install stops at scanner connection 3

frustr8ed — Thu, 23 May 2024 08:27:06 GMT

hi Stephen

please my previous post

thanks

Re: lide400 install stops at scanner connection 3

Stephen — Thu, 23 May 2024 12:17:41 GMT

Hi, frustr8ed!

We're just waiting for support to chime in!

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options, including phone support.

If you're outside the USA, please click HERE for support options.

Re: lide400 install stops at scanner connection 3

The — Mon, 04 Nov 2024 05:07:31 GMT

I had the same problem. When I used a usb hub with its own mains power supply everything worked correctly. Canon needs to spread this fix far and wide, especially to its on line help.