topic Re: CanoScan LiDE 400 Error Code 5,156,69 in Scanners

CanoScan LiDE 400 Error Code 5,156,69

Reno_Melon — Thu, 10 Aug 2023 14:10:58 GMT

Just bought a Canon LiDe 400 off of Amazon. Running the latest version of Windows 10. Installed the software, keep getting an error stating "Cannot communicate with scannerfor these reasons:

Scanner is turned off.

USB cable is disconnected. Code: 5, 156, 69

Scanner is on and plugged in. When I plug it in, I can watch the scan bar "home" itself like it should. No matter what I do, I cannot get it to work. Googled the issue and it looks like this is not uncommon. Just can't find the right fix.

Thanks.

Re: CanoScan LiDE 400 Error Code 5,156,69

ArthurJ — Tue, 15 Aug 2023 16:43:32 GMT

Hi,

The 5,156,69 error can be caused by security software that is enabled on your computer. If adjusting security when installing the scanner does not resolve the issue, I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: CanoScan LiDE 400 Error Code 5,156,69

Jackstephan — Tue, 27 Feb 2024 21:13:36 GMT

I had this problem with my Canon scanner 9000f Mark ii. I tried installing updated drivers, I went into device manager and deleted the scanner and driver, none of this made any difference. I opened up scan gear, and went to tools and noticed it was showing a Canoscan 220 as my scanner. I went to settings in windows, and went to apps, and deleted program or file that had Canon on it. I then went and downloaded scangear from Canon's website and also the drivers, and installed both. The scanner was now identified, the error code went away and the scanner worked