topic Re: imageFORMULA P-215II macOS Sonoma driver availability in Scanners

imageFORMULA P-215II macOS Sonoma driver availability

WCFKDental — Tue, 09 Jan 2024 19:04:56 GMT

When will there be a driver for Sonoma?

We have an ImageFORMULA P-215II and a ImageFORMULA R10 that we're unable to use since we purchased new Macs.

Re: imageFORMULA P-215II macOS Sonoma driver availability

ArthurJ — Thu, 18 Jan 2024 20:04:46 GMT

Hi,

The most up to date driver for the P-215II can be found HERE. As for the R10, this scanner is a plug an play scanner and does not have drivers.

If the scanner is not detected, try a different USB port or if connected to a laptop, make sure the laptop is connected to an outlet and not running off battery.

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Re: imageFORMULA P-215II macOS Sonoma driver availability

WCFKDental — Mon, 29 Jan 2024 14:05:40 GMT

We are still getting a driver error with the R10. I was able to get the P-215II working on one computer but not on the computer we most need a scanner on. Any reason that would be?

Re: imageFORMULA P-215II macOS Sonoma driver availability

ArthurJ — Tue, 30 Jan 2024 16:18:00 GMT

Hi,

It could be a security setting on the computer that is not allowing the R10 to open correctly when plugged in.

I will have to recommend that you call our support team at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).

We look forward to hearing from you.