https://community.usa.canon.com/t5/Scanners/ImageFormula-R10-amp-ONTOUCHL-exe-not-functioning/m-p/457168#M2074 <P>Recently, I've had 2 employees that are unable to use their ImageFormula R10 Scanners.&nbsp;The scanner shows up as USB drive (e.g. E:/ or D:/) which is normal. But when trying to run CaptureOnTouch Lite (ONTOUCHL.exe) as usual, I get an error message "An error has occurred while communicating with the scanner. Close the application and reconnect the scanner."&nbsp;</P><P>Things I have tried during troubleshooting:</P><UL><LI>Running ONTOUCHL.exe as admin</LI><LI>Trying different USB ports</LI><LI>Dragging ONTOUCHL.exe to the desktop, then running it there</LI><LI>Running the Registry Fix from Canon's website regarding the R10 scanner</LI><LI>Restarting the computer</LI><LI>Rolling back Windows update KB5032005, and Security Update KB5032189 (the most recent updates, we think it may be due to them)</LI><LI>Removing the generic Windows driver for the device, then plugging in the scanner to re-add it</LI></UL> Thu, 18 Jan 2024 19:34:12 GMT sunflowersamura 2024-01-18T19:34:12Z https://community.usa.canon.com/t5/Scanners/ImageFormula-R10-amp-ONTOUCHL-exe-not-functioning/m-p/457168#M2074 <P>Recently, I've had 2 employees that are unable to use their ImageFormula R10 Scanners.&nbsp;The scanner shows up as USB drive (e.g. E:/ or D:/) which is normal. But when trying to run CaptureOnTouch Lite (ONTOUCHL.exe) as usual, I get an error message "An error has occurred while communicating with the scanner. Close the application and reconnect the scanner."&nbsp;</P><P>Things I have tried during troubleshooting:</P><UL><LI>Running ONTOUCHL.exe as admin</LI><LI>Trying different USB ports</LI><LI>Dragging ONTOUCHL.exe to the desktop, then running it there</LI><LI>Running the Registry Fix from Canon's website regarding the R10 scanner</LI><LI>Restarting the computer</LI><LI>Rolling back Windows update KB5032005, and Security Update KB5032189 (the most recent updates, we think it may be due to them)</LI><LI>Removing the generic Windows driver for the device, then plugging in the scanner to re-add it</LI></UL> Thu, 18 Jan 2024 19:34:12 GMT https://community.usa.canon.com/t5/Scanners/ImageFormula-R10-amp-ONTOUCHL-exe-not-functioning/m-p/457168#M2074 sunflowersamura 2024-01-18T19:34:12Z https://community.usa.canon.com/t5/Scanners/ImageFormula-R10-amp-ONTOUCHL-exe-not-functioning/m-p/459049#M2117 <P>Hi,</P> <P>Based on the steps you have taken already,&nbsp;I recommend reaching out to our support team. They can be reached&nbsp; at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).</P> <P>We look forward to hearing from you.&nbsp;</P> <P>&nbsp;</P> Mon, 29 Jan 2024 19:08:30 GMT https://community.usa.canon.com/t5/Scanners/ImageFormula-R10-amp-ONTOUCHL-exe-not-functioning/m-p/459049#M2117 ArthurJ 2024-01-29T19:08:30Z