topic Re: Imageformula RS40 not connecting to Windows 11 PC in Scanners

Imageformula RS40 not connecting to Windows 11 PC

iamianciam — Sun, 24 Dec 2023 23:39:42 GMT

Just unpacked the photo scanner an as per the instruction downloaded the software. The installation gets as far as connecting the USB cable (and then turn on scanner) but does not recognize any connection. The port on the PC is fine (tried other devices in it). Unplugged/replugged multiple times but does not go any further. #rs40

Re: Imageformula RS40 not connecting to Windows 11 PC

ArthurJ — Mon, 08 Jan 2024 13:13:24 GMT

Hi,

So we can further assist you with this issue in real time, please contact us at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).

We look forward to hearing from you.

Re: Imageformula RS40 not connecting to Windows 11 PC

iamianciam — Mon, 08 Jan 2024 18:42:24 GMT

I have returned the printer to Amazon. I do not intend to buy Canon products ever again!