topic CaptureOnTouch v4.12.23.0412 Failing to Register as Installed (Mac) for imageFORMULA DR-M160II in Scanners

CaptureOnTouch v4.12.23.0412 Failing to Register as Installed (Mac) for imageFORMULA DR-M160II

pslieber — Wed, 30 Aug 2023 22:33:48 GMT

Running CaptureOnTouch for my DR-M160 II (Mac OS 13.5.1), asked to update from CaptureOnTouch Standard 4.10.22.0722 to v4.12.23.0412 (Description 'Add function.')

Every seemingly successful upgrade attempt ('Done') fails to clear the update as completed (red, circled 1 still appears on the doc + red dot in CaptureOnTouch Menu Bar icon 'Check Update Information' persists). I've tried redoing update, restarting the computer, etc. In checking version information, it's clear the update never completes.

Is there a download to this version (clean install) I can execute? Or can one clear the update window?

Re: CaptureOnTouch v4.12.23.0412 Failing to Register as Installed (Mac) for imageFORMULA DR-M160II

ArthurJ — Wed, 06 Sep 2023 17:22:52 GMT

Hi,

Please remove the scanner and CaptureOnTouch software from your computer and then disconnect the scanner USB cord. Once that is done, please restart your computer.

After the restart, please click HERE and select software and downloads to reinstall the driver and 4.10.22.0722 version of CaptureOnTouch. Once both files are installed, reconnect the scanner USB cord and open CaptureOnTouch to try and scan.

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: CaptureOnTouch v4.12.23.0412 Failing to Register as Installed (Mac) for imageFORMULA DR-M160II

pslieber — Thu, 07 Sep 2023 13:00:53 GMT

This did not work. It it still asking for the above update and not properly installing it.

Re: CaptureOnTouch v4.12.23.0412 Failing to Register as Installed (Mac) for imageFORMULA DR-M160II

pslieber — Tue, 17 Oct 2023 14:03:46 GMT

Another faulty update notification on Mac that doesn't work.

Re: CaptureOnTouch v4.12.23.0412 Failing to Register as Installed (Mac) for imageFORMULA DR-M160II

Stephen — Tue, 17 Oct 2023 14:18:23 GMT

Hello,

Per ArthurJ's previous post:
If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.