topic Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility in Scanners

CanoScan 9000F - macOS Monterey 12.6.3 compatibility

NNG — Fri, 11 Aug 2023 18:17:45 GMT

I have a CanoScan 9000F scanner that is in perfect working order. Today, I tried to use its software on a relatively new MacBook Air and discovered that this scanner uses 32-bit technology (whatever that means) and will not work with the MacBook Air which has an operating system numbered 12.6.3. I got a message that referred me to "the maker," or something similar. Is there anything that can be done with the scanner to make it compatible with the MacBook Air I am referring to here?

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

Danny — Sat, 12 Aug 2023 13:08:02 GMT

Thanks for letting us know what Canon product you've got. The CanoScan 9000F is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

rs-eos — Sat, 12 Aug 2023 13:35:31 GMT

macOS Mojave (10.14) was the last operating system that supported 32-bit software. So unless the manufacter (Canon in this case) provides updated software, there's nothing you can do to get that software running.

You could try using the Preview application on your Mac. After you turn on your scanner, launch Preview and see if you can use the "Import from Scanner..." menu item from the File menu. Note that the word "Scanner" may be replaced by the actual name of your scanner.

Note: In general, as you move from using older computers to newer computers, software most likely will need to be updated. And older hardware (printers or other peripherals) may need to be replaced with newer models.

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

jrhoffman75 — Sat, 12 Aug 2023 13:40:39 GMT

@NNG wrote:
I have a CanoScan 9000F scanner that is in perfect working order. Today, I tried to use its software on a relatively new MacBook Air and discovered that this scanner uses 32-bit technology (whatever that means) and will not work with the MacBook Air which has an operating system numbered 12.6.3. I got a message that referred me to "the maker," or something similar. Is there anything that can be done with the scanner to make it compatible with the MacBook Air I am referring to here?

Look into VueScan by Hamrick Software.

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

NNG — Sat, 12 Aug 2023 15:38:33 GMT

Is VueScan by Hamrick Software a replacement software that will in effect getting this scanner up to date?

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

jrhoffman75 — Sat, 12 Aug 2023 15:41:35 GMT

Yes. That is why I suggested it. Google their website and confirm for yourself.

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

NNG — Sat, 12 Aug 2023 15:47:56 GMT

Thank you for your feedback here. It appears that a Canon moderator has answered one question: There is no upgraded software. I can try the Finder approach, and we'll see what happens. BTW, when I said, I tried to use this scanner's software on the newer MacBook Air, what I should have said is I tried to LOAD it.

I am really offended that I am faced with turning in a perfectly good scanner (purchased in 2012) for scrap, and I am specifically referring to the wasted materials, not the cost. It wasn't very expensive.

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

NNG — Sat, 12 Aug 2023 15:56:15 GMT

Well, I guess you answered my first question: There is no upgraded software!

Have you heard of VueScan by Hamrick Software, something suggested by a contributor below? I am interested in what you know about it, if anything.

As it happens, I already have a later version of this scanner. I scanned thousands of slides with the 9000F but it would not work with negatives. So I bought a newer version and set the older scanner aside. The reason for questions now is that I was trying to give this scanner to a neighbor who also wants to do a bunch of scanning. I used this with a MacBook Pro (also since replaced) and the referenced MacBook Air belongs to my neighbor.

I am really distressed that I am faced with turning in a perfectly good scanner (purchased in 2012) for scrap, and I am specifically referring to the wasted materials, not the cost. It wasn't overly expensive.

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

NNG — Sat, 12 Aug 2023 17:14:52 GMT

I will do that and thanks loads for the tip!!

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

rs-eos — Sat, 12 Aug 2023 18:14:26 GMT

I am really distressed that I am faced with turning in a perfectly good scanner (purchased in 2012) for scrap, and I am specifically referring to the wasted materials, not the cost. It wasn't overly expensive.

Not many things these days last over 10 years. You definitely got your money's worth out it. Just look at either donating it, or one of various eWaste solutions in your local area.

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

NNG — Sat, 12 Aug 2023 18:25:10 GMT

I would love to donate it, but who would want it? Most people or organizations would have more updated computers, I think. I have a query pending with VueScan.

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

jrhoffman75 — Sat, 12 Aug 2023 19:02:50 GMT

@NNG wrote:
I would love to donate it, but who would want it? Most people or organizations would have more updated computers, I think. I have a query pending with VueScan.

You can download a free trial of VueScan and find out immediately.

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

NNG — Sat, 12 Aug 2023 20:27:40 GMT

Oh, OK. Thanks again

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

JudeAUS — Sun, 04 Feb 2024 06:30:10 GMT

Hope I'm not too late in telling you this but I was able to get CanoScan 9000F MkII drivers for iOS Monterey and Ventura from the Canon UK site.

https://www.canon.co.uk/support/consumer/products/scanners/canoscan/series/canoscan-9000f-markii.html?type=drivers&detailId=tcm:14-2189807&os=macOS%2012%20(Monterey)&productTcmUri=tcm:14-1012249

Re: CanoScan 9000F - macOS Monterey 12.6.3 compatibility

NNG — Sun, 04 Feb 2024 23:01:00 GMT

Thanks for replying. It is too late in a way. I gave the scanner to someone who can use it with his equipment. A good outcome, I think. Thanks again for your trouble.