topic Re: Line on Scans LIDE 400 in Scanners

Line on Scans LIDE 400

StampMan — Fri, 07 Jul 2023 07:25:27 GMT

My CanoScan LIDE 400 has a vertical line that has appeared less than a year after purchase. A test scan is attached. This is my second CanoScan LIDE 400 that has developed this exact problem. Since the first scanner was several years old I assumed it simply wore out. I would appreciate ideas on how to resolve this issue. I use Image Capture software. Could it be that I need to download and install the program again? I also tried using the Canon IJ Scan Utility Lite and get the message shown (top image).

Re: Line on Scans LIDE 400

ArthurJ — Tue, 11 Jul 2023 17:03:25 GMT

Hi,

If that line appears on every scan, I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: Line on Scans LIDE 400

StampMan — Sat, 15 Jul 2023 17:36:19 GMT

I finally forked out the $19 to talk to tech support, and they determined that it is a hardware issue, not correctable by tech support. They have agreed to replace my scanner at no charge.