topic Re: Canoscan lide 300 installation stops at Step 3 in Scanners

Canoscan lide 300 installation stops at Step 3

mk43 — Mon, 15 May 2023 12:49:46 GMT

I bought CanoScan Lide 300 and am trying to install driver software on Windows 10. During its installation it stops at Step 3 (I've waited for more than one hour). I need assistance.

Re: Canoscan lide 300 installation stops at Step 3

shadowsports — Mon, 15 May 2023 13:51:21 GMT

Greetings,

Step 3? Is that in the product's manual or part of the software install?

What operating system (version and build) are you using the scanner with?

Might be helpful to know more about the computer also? (Brand / model)

What is it connected to and how. Port on motherboard, hub, etc?

Re: Canoscan lide 300 installation stops at Step 3

mk43 — Tue, 16 May 2023 00:49:03 GMT

I am running "win-lide300-1_1-n_mcd.exe" I downloaded from the Canon Website. Step 3 is part of the Installation screen. I am using:

Windows 10 Enterprise
Version: 21H2
OS build: 19044.2846

The computer I'm using Dell XPS 15 9510. The CanoScan Lide 300 is connected to the USB-C port of the laptop via an adapter (USB-A to USB-C). Is there anything else you need to know?

Re: Canoscan lide 300 installation stops at Step 3

shadowsports — Tue, 16 May 2023 01:03:22 GMT

Greetings,

Thank you, this is helpful. Does step3 have anything to do with device detection? I ask because you are using an adapter to connect to your PC. Not all adapters allow proper detection of hardware. Are you receiving any error messages? What does the screen say in this portion of the install where no activity appears to be occurring.

Thanks for providing the detailed info above. 😊

Re: Canoscan lide 300 installation stops at Step 3

mk43 — Tue, 16 May 2023 02:04:44 GMT

I have no error messages. Everything seems normal until Step 3. Here is the screen shot of Step 3. It says "Scanner detected." I hear some internal mechanism inside the scanner is moving once when this happens. However, the spinning wheel keeps spinning forever (I waited as long as an hour --- three times. Same results).

Re: Canoscan lide 300 installation stops at Step 3

mk43 — Wed, 17 May 2023 18:24:46 GMT

If I don't get any more help on this, I will be forced to return the product for a full refund...I hope someone can find a solution.

Re: Canoscan lide 300 installation stops at Step 3

Danny — Wed, 17 May 2023 18:26:44 GMT

Hi, mk43!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: Canoscan lide 300 installation stops at Step 3

mk43 — Wed, 17 May 2023 22:52:08 GMT

When I go to the Canon website and tried to register this product, it says the serial number I have is invalid for Canoscan Lide 300. This is the only serial number I can find on the scanner. Since I cannot register this product, I cannot get any further help from Canon. I'm stuck!

Re: Canoscan lide 300 installation stops at Step 3

StevenMOD — Wed, 17 May 2023 23:59:31 GMT

Hello mk43,

We're sorry to hear that you may be experiencing issues regarding your scanner's serial number. The serial number should be located on the back of the unit and you can find a helpful article showcasing it's location HERE.

Re: Canoscan lide 300 installation stops at Step 3

mk43 — Thu, 18 May 2023 02:54:09 GMT

That's exactly where I found the serial number, AND that is the serial number the Canon Website says invalid. See the photo. I read it as "KPXXXX0". Am I wrong? [Masked Serial Number]

Re: Canoscan lide 300 installation stops at Step 3

SamanthaW — Thu, 18 May 2023 03:01:24 GMT

We looked up that serial number and the reason it cannot be registered is because that printer was not intended for sale in the US, and appears to have come from a non-authorized seller possibly. Due to the serial number not being for a US model, our website cannot recognize or register it.

We'd recommend reaching out to the place it was purchased from in order to get a refund or replacement so you can get one intended for sale within the states. To learn more about gray market click here.

Re: Canoscan lide 300 installation stops at Step 3

mk43 — Thu, 18 May 2023 03:06:46 GMT

I bought it through Amazon.com. How do I know the product they send me is intended for the US market? I have no way of knowing that information when I choose it on Amazon.

Re: Canoscan lide 300 installation stops at Step 3

SamanthaW — Thu, 18 May 2023 03:09:03 GMT

It's likely a 3rd party reseller was the one who posted the listing on Amazon, we do recommend trying to return it. If placing the order on Amazon again please double check the company/seller is either Canon USA or Amazon directly to avoid grey market!

Re: Canoscan lide 300 installation stops at Step 3

shadowsports — Thu, 18 May 2023 04:07:22 GMT

Hi mk43,

Sorry someone didn't get back to you sooner. I have been more busy than normal and haven't been able to post as much as usual. I'm a fellow canon user like yourself. It looks like you purchased a grey market product. This is one that is not sold by Canon USA or an authorized reseller. It's a Canon product intended for sale in another country or region. We know this was not done intentionally and that you were probably not aware of this. Unfortunately, it means the product cannot be registered at Canon USA, and the software it needs may also be specific for another region. This is probably why it won't install correctly. Please initiate a return with the seller. I'm sure a replacement intended for the US will install and work correctly.

When you perform the return, specify "grey market product cannot be registered or installed in US" as the reason for the return. This will help Amazon identify the seller. Both Canon and Amazon are actively taking steps to combat counterfeit products and sellers offering grey market products.

Re: Canoscan lide 300 installation stops at Step 3

mk43 — Thu, 18 May 2023 04:26:34 GMT

I just initiated the return. I bought this on Amazon and the reason for returning was just as you mentioned. Thanks.

Re: Canoscan lide 300 installation stops at Step 3

SvenSven1 — Thu, 10 Aug 2023 06:31:19 GMT

I also bought a Lide 300 but couldn't get it working. Returned and received another but no luck. I have bought a few scanners during the last 25+ years and never had any problem to install. I still have the canon sitting on a shelf and try from time to time to see if there is a driver that will work. I have since bought 2 Epson V39 that works perfect on my Mac and W11. Installed without any hassle. I think there is a hardware problem with Lide 300. I owned previously a Lide 200 and a 210 that was excellent. Regret I didn't went for Epson V39 in the first place. Recommend this to 110%

Re: Canoscan lide 300 installation stops at Step 3

sjsarkees — Fri, 29 Sep 2023 23:49:49 GMT

uninstall all the canon programs. There are 3. Go to the website and get latest LiDE300 download for the windows 10. I did this for windows 11. Reinstall. I think I got messed up when I tried the original CDrom that came with the scanner. it was for windows 10 and 8 but I have 11.