topic Re: imageFormula DR-G2090 scanner hardware problem error in Scanners

imageFormula DR-G2090 scanner hardware problem error

eeruiz007 — Thu, 16 Jun 2022 20:26:40 GMT

I'm having issues with the scanner hardware error codes: E054, E055, E851 display every day even after the top and bottom scanner parts have been replaced? This happens at least a few times every day, some days worst than others. Any suggestions to what the issue might be?

Re: imageFormula DR-G2090 scanner hardware problem error

mejohnson — Tue, 02 May 2023 16:04:15 GMT

Hi i was wondering if you ever figured anything out on this. it sounds similar to a problem i have been having with my DR-G2110 for quite some time now.

Re: imageFormula DR-G2090 scanner hardware problem error

eeruiz007 — Tue, 02 May 2023 16:52:15 GMT

I didn't get an exact solution, but they replaced the top and bottom scanner, two long and all the small rollers. It worked fine after for like a good year and recently had the scanner hardware issue come up again every now and then, also had issues with the quality of my scans. They came and replaced the motherboard and that seemed to helped a bit, but there's still issues with the quality of my scans.

Re: imageFormula DR-G2090 scanner hardware problem error

RDWANDAASS — Thu, 29 Feb 2024 08:55:05 GMT

Re: imageFormula DR-G2090 scanner hardware problem error

ArthurJ — Tue, 12 Mar 2024 18:56:22 GMT

Hi,

Service and repair requests are handled exclusively by our Enterprise & Desktop Solutions Divisions telephone support group. Please call 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST. A representative will be able to further assist you.

We look forward to hearing from you.