topic Re: CanoScan LiDE 400 Buttons on Scanner & LJ Scan Utility Do Nothing Windows 10 in Scanners

CanoScan LiDE 400 Buttons on Scanner & LJ Scan Utility Do Nothing Windows 10

sgo — Wed, 15 Mar 2023 16:08:57 GMT

I just set up the scanner. When I press the buttons on the scanner or use the lj scan utility nothing happens. If I access the scanner through Windows Settings screens the scanner works and scans a document and saves it. When I use my scanner software, the scanner acts like it's working, but does not actually perform a scan. Is there any way to get the buttons on the scanner and the lj scan utility to work or is the scanner defective?

Re: Buttons on Scanner & LJ Scan Utility Do Nothing Windows 10

sgo — Tue, 14 Mar 2023 23:50:06 GMT

Scanner is LIDE400

Re: CanoScan LiDE 400 Buttons on Scanner & LJ Scan Utility Do Nothing Windows 10

ArthurJ — Thu, 16 Mar 2023 15:22:12 GMT

Hi,

If the scanning element is not moving even when disconnecting and reconnecting the scanner, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

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Re: CanoScan LiDE 400 Buttons on Scanner & LJ Scan Utility Do Nothing Windows 10

sgo — Thu, 16 Mar 2023 19:28:10 GMT

Solution Found. Returning the defective Canon scanner and buying an Epson instead.