topic Re: ontouchl.exe starts but does not open scan UI on Windows 11 in Scanners

imageFORMULA R10 ontouchl.exe starts but does not open scan UI on Windows 11

leitecrb — Thu, 25 Aug 2022 15:07:43 GMT

My computer runs Windows 11 and when I connect the scanner it opens the File Explorer windows from where I can run ontouchl.exe. The application starts running but then a window blips and nothing happens. The UI does not open. Any idea how to fix this? It was working until a week ago.

Re: ontouchl.exe starts but does not open scan UI on Windows 11

James_C — Tue, 23 Aug 2022 19:26:07 GMT

Hello!

So that the Community can help you better, we will need to know more information.

What is the exact model scanner you're using?

That, and any other details you'd like to give will help the Community better understand your issue!

Re: ontouchl.exe starts but does not open scan UI on Windows 11

leitecrb — Tue, 23 Aug 2022 21:52:57 GMT

imageFormula R10.

Re: ontouchl.exe starts but does not open scan UI on Windows 11

ArthurJ — Thu, 25 Aug 2022 17:11:44 GMT

It is recommended that you download and run the Restoration Tool for Windows Registry. This tool will search for and correct any issues that may be causing this issue. The tool can be downloaded from the following website:

https://www.usa.canon.com/support/p/imageformula-r10-portable-document-scanner#idReference%3Dsoftware-drivershttps://www.usa.canon.com/internet/portal/us/home/support/details/scanners/document-scanner/imageformula-dr-c225-ii/imageformula-dr-c225-ii-office-document-scanner?subtab=downloads-utilities

Once the tool is downloaded, please do the following:

Double-click on the RepairReg.exe file to run the utility. The following dialog box will appear:
Click the START button.

The utility will investigate and determine if there are any inconsistencies. If an inconsistency occurs, the utility will try to fix the issue.. If the tool corrects any issues, please try scanning again.

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

Re: ontouchl.exe starts but does not open scan UI on Windows 11

leitecrb — Thu, 25 Aug 2022 17:16:54 GMT

I have done that. The tool says there is no issue. I have also tried in other Lenovo laptops and it is not working.

Re: ontouchl.exe starts but does not open scan UI on Windows 11

COBoarder — Mon, 06 Feb 2023 03:25:32 GMT

I have done that as well. Tool says no issue but the scan app in Windows 11 doesn't recognize my new ImageFormula R10 scanner

Re: ontouchl.exe starts but does not open scan UI on Windows 11

injazit — Thu, 03 Apr 2025 04:54:22 GMT

I have the same problem, please let me know how we can fix it. I tried many of my windows11 pc and laptops, the application is not working. But in windows 10 it works very well