topic Re: imageFORMULA R40 -"No page found in the feeder, check paper feeder" in Scanners

imageFORMULA R40 -"No page found in the feeder, check paper feeder"

Timraj — Wed, 28 Dec 2022 14:00:18 GMT

Hello Everyone,

I have only used this scanner 8-10 times. I tried to use it to scanner some important documents today but it simply won't scan. I placed the document into the feed and there is not a single sound or internal movement within the scanner.

I called the service line and they said they do not know what the issue is with the scanner and that I am basically out of luck since it only 3 months out of the 1 year warranty!!! Then they offered me a refurbished one for $150? To say the least I was disappointed and angry.

Hopefully someone can help me out ? I knew I should have just stuck with the snap scan models with Fujitsu.

Re: imageFORMULA R40 -"No page found in the feeder, check paper feeder"

ArthurJ — Thu, 29 Dec 2022 15:33:53 GMT

Hi,

What version of Windows or MacOS are you running?

We look forward to your reply.

Re: imageFORMULA R40 -"No page found in the feeder, check paper feeder"

constantinos198 — Sat, 21 Jan 2023 20:28:26 GMT

I have the same problem since summer. I have MacOs Monterey. It's so annoying that i can't use the device since august.

Re: imageFORMULA R40 -"No page found in the feeder, check paper feeder"

constantinos198 — Sat, 21 Jan 2023 20:47:13 GMT

Re: imageFORMULA R40 -"No page found in the feeder, check paper feeder"

constantinos198 — Sat, 21 Jan 2023 21:33:55 GMT

and also. I updated to IOS Ventura 13.1 and Downloaded the canon drives and app update and still the same problem.I wasted so much money for this scanner and i used it only one time. This is not okay!

Re: imageFORMULA R40 -"No page found in the feeder, check paper feeder"

ArthurJ — Mon, 23 Jan 2023 18:03:59 GMT

Hi,

It is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We apologize for any inconvenience this may cause; however, the steps needed to resolve the issue at this point, need to be provided by phone with a technician assisting you through them.

We look forward to hearing from you.