https://community.usa.canon.com/t5/Scanners/imageFORMULA-R40-Can-t-Scan-Without-Reinstalling-Software/m-p/339797#M1106 <P>We have the above document scanner, which does a great job WHEN IT WORKS. My problem is that every time we try to scan, we must start over with re-installing the software. This is on a Windows operating system. It has never been a quick, "I need to scan a few documents" proposition, and a call to customer service was not helpful.</P><P>I have tried using my MacBook Pro, OS Big Sur 11.2.1, but I cannot get it to work with that one either. I downloaded the driver for OS BigSur 11.0, but when I open it and try to direct the output, it gives me an "cannot open driver" error.</P><P>I don't know what to try next, but I need a scanner. Has anyone else had this sort of problem with the R40?</P><P>Is there a known issue with incompatibility with either the BigSur operating system, or with the MacBook Pro? My laptop is less than a year old, and uses a USB-C port, instead of a regular USB, so I am using a USB-to-USB-C adaptor.</P><P>Any suggestions would be appreciated.</P> Fri, 02 Dec 2022 17:11:49 GMT pennakate 2022-12-02T17:11:49Z https://community.usa.canon.com/t5/Scanners/imageFORMULA-R40-Can-t-Scan-Without-Reinstalling-Software/m-p/339797#M1106 <P>We have the above document scanner, which does a great job WHEN IT WORKS. My problem is that every time we try to scan, we must start over with re-installing the software. This is on a Windows operating system. It has never been a quick, "I need to scan a few documents" proposition, and a call to customer service was not helpful.</P><P>I have tried using my MacBook Pro, OS Big Sur 11.2.1, but I cannot get it to work with that one either. I downloaded the driver for OS BigSur 11.0, but when I open it and try to direct the output, it gives me an "cannot open driver" error.</P><P>I don't know what to try next, but I need a scanner. Has anyone else had this sort of problem with the R40?</P><P>Is there a known issue with incompatibility with either the BigSur operating system, or with the MacBook Pro? My laptop is less than a year old, and uses a USB-C port, instead of a regular USB, so I am using a USB-to-USB-C adaptor.</P><P>Any suggestions would be appreciated.</P> Fri, 02 Dec 2022 17:11:49 GMT https://community.usa.canon.com/t5/Scanners/imageFORMULA-R40-Can-t-Scan-Without-Reinstalling-Software/m-p/339797#M1106 pennakate 2022-12-02T17:11:49Z