Transparent white lines in lide 400 scans

tchaves — Fri, 11 Nov 2022 14:51:20 GMT

I have been scanning images without issue until this morning when a transparent white line appeared in all my scans. It is in the same spot every time. I have been unable to find any helpful information on line except a post on this forum with the same issue but no resolution.

Re: Transparent white lines in lide 400 scans

ArthurJ — Wed, 16 Nov 2022 15:26:25 GMT

Hi,

You can try removing and reinstalling the drivers but if the issue continues in the same spot, there is most likely a hardware issue with the scanner.

If the scanner is in it's 1 year warranty, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

If the scanner is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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Transparent white lines in lide 400 scans

Re: Transparent white lines in lide 400 scans