topic Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop in Scanners

ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

fhchin — Sun, 12 Apr 2015 09:38:43 GMT

Hi,,

I have a ImageFORMULA P-215 Scan-tini scanner which worked without any problems with my Lenovo X230 laptop running Windows 7 64-bit. However, I have been unable to get the CaptureOn Touch software to work on my Asus Transformer TA100T notebook running Windows 8.1 32-bit. The software and driver installation completed without any errors (without the scanner connected). But when I connect the scanner into the USB port and run the Capture On Touch software, it always comes up with a Microsoft Visual C++ runtime library error - Program C:\Program Files\Canon Electronics\P215\TouchDR.exe abnormal program termination.

I tried every possible troubleshooting approaches I could Google online including (1) doing running sfc /scannow (which found no integrity or corruption issues with my Win 8.1 system, (2) did a clean reboot disabling everything except the CaptureOn Touch software and it still comes up with the same error, (3) installing Visual C++ runtime library distributables for 2005, 2008, 2010, 2012, 2013 but still the error pops up. So basically, now I can't use this great little portable scanner with my great little transformer tablet/notebook.

I am wondering whether anyone else have come across a similar problem of getting this scanner to work on a 32-bit Win 8.1 system? Would greatly appreciate any advise.

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

cc440 — Sun, 17 May 2015 16:06:01 GMT

Hello fhchin,

I have the exact same problem, except running on a 64 bit Win 8.1. I have tried pretty much anything I can find on the web. It’s a window problem. But if anyone has the solution, kindly share. Thx in advance.

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

duri — Sun, 09 Jul 2017 20:06:20 GMT

Is there a solution to this problem yet ? I have the same problem swithcing to Windows 10

ImageFORMULA P-215 Scan-tini Issues with CaptureOnTouch in MacOS High Sierra

fhchin — Tue, 11 Sep 2018 03:54:14 GMT

After installing HIgh Sierra on my MacBook, the CaptureOnTouch menu does not work properly in thatafter turning off full auto mode, the drop-down menus for the various scan options , viz. (Color Mode, Page Size, Dots per Inch, Scanning Side) flashes the drop-down item list very quickly but does not stay still to let you click to the item value on the list!

As a workaround, I had to turn on "Use advanced settings dialog box" to be able to change any of those settings in a pop up window. This is not user friendly and inconvenient.

Does anyone else have this same issue? Hope that folks from Canon reading this post can go investigate and provide a fix in the next software release for P-215.

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

olee22 — Sun, 13 Jan 2019 21:09:47 GMT

I have the same problem, Canon DR-C225W Scanner.

Error:

"Microsoft Visual C++ runtime library error - Program C:\Program Files\Canon Electronics\CaptureOneTouch\TouchDR.exe abnormal program termination"

I have also tried installing Visual C++ libraries 2005-2017, but it did not help.

...anybody having found a solution?

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

fhchin — Mon, 14 Jan 2019 03:10:54 GMT

Hi folks

Since my initial post in 2015, I have upgraded my laptops and desktops to Win 10, downloaded the latest scanner software and drivers from the Canon website and now it works well. There is no need to separately download Visual C++ or any other libraries.

Hope this helps.

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

thue — Thu, 24 Jan 2019 13:13:23 GMT

Using win 10 pro , 64 bit, I still get touchdr.exe abnormal termination , installing new driver (from 23/11 2017) , touchdr.exe

version 4.2.118.516 1 june 2018, does not change anything, maybe canon could help?

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Patrice — Tue, 29 Jan 2019 16:30:13 GMT

Hi thue.

Please turn the scanner off, and then unplug it from the computer. Next, restart the computer. Once the computer is back on, turn on the scanner, and then reconnect the scanner to the computer.

If the issue persists, please download and run the Restoration Tool for Windows Registry. This tool will check for, and correct, any issues that cause the scanner to not be recognized by the computer or imageFORMULA Utility. Please click the link below for more information:

Scanner is Not Recognized Properly by Windows or imageFORMULA Utility

If the error persists, or you need any further assistance, please call us at 1-800-423-2366, Monday - Friday, 8:00 AM - 8:00 PM EST.

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

nstubi — Mon, 22 Apr 2019 08:06:41 GMT

Why has the message I wrote some weeks ago been deleted??

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

nstubi — Mon, 22 Apr 2019 08:08:53 GMT

Sorry, I was referring to:

https://community.usa.canon.com/t5/General-Printer-Discussion/Canon-P-215-II-scanner-issue-on-Windows-10/m-p/271773#M4356

No answers in 12 days, by the way...

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Tiffany — Mon, 22 Apr 2019 14:37:44 GMT

Hi Nstubi,

Your message might have been read as a duplicate and got caught in our spam filter. We apologize for the confusion. If you're still having trouble, please contact our technical support team directly at 1-800-423-2366, Monday - Friday, 8:00 AM - 8:00 PM EST and they'll be happy to help with additional options for a resoltuion.

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

olee22 — Sat, 27 Apr 2019 23:01:22 GMT

I have downloaded the utility, and run it, but unfortunately, this utility did not solve the problem. It seems the problem somewhere else. I still get this error message poping up, when I start the utlity CaputureOneTouch: Error: "Microsoft Visual C++ runtime library error - Program C:\Program Files\Canon Electronics\CaptureOneTouch\TouchDR.exe abnormal program termination"

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

nstubi — Sun, 28 Apr 2019 08:57:13 GMT

same here

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

tjntjn — Wed, 11 Sep 2019 18:52:39 GMT

Any solution for this problem. I have same problem on Win10

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

olee22 — Wed, 11 Sep 2019 19:40:48 GMT

Windows 10, Canon imageFORMULA DR-C225 scanner, same issue.

I get this error message

"Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files (x86)\Canon Electronics\DRC225\TouchDR.exe

abnormal program termination"

I tried installing, reinstalling, do the reinstall with the runtime libraries, no luck, always this error message.

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

tjntjn — Wed, 11 Sep 2019 19:42:23 GMT

Yes. Exact same issue. Strangly it was working fine on my old Win10 PC

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

olee22 — Wed, 11 Sep 2019 22:03:38 GMT

Yes, same problem, on my old Sony Vaio S13 which I bought back in 2013, it worked. On this new Dell Precision 7530, it doesn't. It is really annoying. Everything else works, except this software for the scanner.

Did you find any good third party software application to use?

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

CanonUser12345 — Sun, 03 Nov 2019 10:10:22 GMT

Same error here with Windows10 x64 and the DR.C225W. It's almost catastrophic to pay almost 400 bugs for a scanner and then it becomes completely useless due to a software update. I'm not even able to download old versions of the capture one touch software, which may still works.

Please commit that you can reproduce this failure and you are working on a solution.

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

olee22 — Sun, 03 Nov 2019 10:38:45 GMT

The only thing I can try is to make a fresh install of Win10, and see when it breaks. I guess it some compatibility issue with another software. Although everything else is working properly.

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

cc440 — Mon, 04 Nov 2019 02:28:22 GMT

Hello, 3 of my friends and I have each downloaded and reinstalled everything (Win 8 &10) over a dozen times to no avail... ... It's a neat beautiful machine, hopefully, experts from the forum would find a way to keep it from the landfill.