topic Re: Pixma Pro 100 will not print magenta nor cyan. in Professional Photo Printers

Pixma Pro 100 will not print magenta nor cyan.

kkorotev — Tue, 28 Jul 2020 17:09:54 GMT

My title says it all. I've cleaned the head, replaced the cartridges and still no magenta nor cyan.

Ideas?

Kevin

kkorotev — Sun, 26 Jul 2020 20:02:54 GMT

My title tells the story.

Multiple cleanings of the head.

New cartridges have replaced older.

The NOZZLE CHECK printout shows no ink dispersal in the CYAN and MAGENTA boxes.

Ideas?

Kevin

jrhoffman75 — Tue, 28 Jul 2020 19:16:23 GMT

Might be a failed head if deep cleaning won't solve it.

Give Canon a call at 1-800-OK-CANON.

kkorotev — Tue, 28 Jul 2020 19:41:30 GMT

Thanks, John. I will.

kkorotev — Wed, 29 Jul 2020 22:31:25 GMT

Canon was helpful in ways I have not encountered for decades. Sending me a new print head as a courtesy. How cool is that?