topic Pro 100 Pixma won't print wider than 13 5/8" in Professional Photo Printers

Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Tue, 28 Jul 2020 00:31:45 GMT

I recently got this printer. The first photo I printed on it printed perfectly, and a few others have been fine. And of course, now this:

I am trying to print this photo of my grandparents. The first one (8x10) printed no problem at that size. I just don't like how the photo is cropped, which I understand since the photo isn't in a perfect 8x10 proportion. So I tried printing it twice more at two different sizes. All was looking fine, but both of them stopped printing at 13 5/8" of width. You can see that, despite being two different size prints, they both printed the exact same width. This is on a3+ paper, in case that info is helpful.

Any idea how to fix this issue?

Thank you in advance.

Re: Pro 100 Pixma won't print wider than 13 5/8"

jrhoffman75 — Tue, 28 Jul 2020 01:23:15 GMT

Welcome to the forum Ricog09.

We need more information.

You sadi you are using A3+ paper, which is 13x19, yet you say the printer stopped at 13 5/8" of width.

Can you post screen shots of your printer settings from the software you are using?

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Tue, 28 Jul 2020 01:28:16 GMT

Hi jrhoffman75,

Thank you for your quick response. I apologize that I forgot to include a picture of the three prints I've attempted (below):

And here are the print settings. It auto-adjusts/crops when I choose different paper/print size:

Re: Pro 100 Pixma won't print wider than 13 5/8"

jrhoffman75 — Tue, 28 Jul 2020 01:45:50 GMT

It looks like you do not have the Canon driver installed, or at least your software isn't using it.

The printer dialog says Pro-100 series WS. That is a Windows driver. It doesn't have all the features of the Canon driver.

Do you have other choices in the dropdown window?

You want to see this in Control Panel->Devices & Printers:

If you go to Control Panel->Programs & Features do you have the Pro-100 driver installed?

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Tue, 28 Jul 2020 01:59:21 GMT

Here is a screenshot of both my printers list, as well as the two Canon items that show up in Apps & Features (Windows 10):

Re: Pro 100 Pixma won't print wider than 13 5/8"

jrhoffman75 — Tue, 28 Jul 2020 03:28:43 GMT

You should select the Copy 1 printer and delete the WS printer.

What software are you printing from?

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Tue, 28 Jul 2020 03:37:51 GMT

I will try that, thank you. I am printing from Windows 10 "Photos" app.

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Tue, 28 Jul 2020 22:29:07 GMT

So I used the (copy1) version and the same thing happened. Very strange.

Re: Pro 100 Pixma won't print wider than 13 5/8"

jrhoffman75 — Tue, 28 Jul 2020 22:31:41 GMT

Can you post the print size or aspect ratio you have configured for the print?

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Tue, 28 Jul 2020 22:38:00 GMT

When I choose A3+, it defaults to that full size of 12.95x19.02. The 12.95" size is fine, but the 13 5/8" that is printing doesn't make sense because that isn't to the photo proportion. It's just cutting off the edge.

If you scroll up in this thread, you can see the settings and print preview I get when I choose this size paper.

Re: Pro 100 Pixma won't print wider than 13 5/8"

jrhoffman75 — Tue, 28 Jul 2020 22:43:05 GMT

There is a label a Photo Size. Is there anything associated with it? What happens if you select it?

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Wed, 29 Jul 2020 00:16:46 GMT

Re: Pro 100 Pixma won't print wider than 13 5/8"

jrhoffman75 — Wed, 29 Jul 2020 00:59:53 GMT

I can’t figure it out. What do you see if you click the More Settings link

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Wed, 29 Jul 2020 01:05:58 GMT

Re: Pro 100 Pixma won't print wider than 13 5/8"

jrhoffman75 — Wed, 29 Jul 2020 01:12:14 GMT

If you go to the Canon support site for the printer there is a Canon software Easy PhotoPrint EX you can download. Maybe try that.

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Wed, 29 Jul 2020 01:14:07 GMT

Ok, will do. Thank you so much for your time, John. I really appreciate it.

Re: Pro 100 Pixma won't print wider than 13 5/8"

robnich — Wed, 29 Jul 2020 01:24:09 GMT

I wonder if the OP is loading paper in the Rear Tray rather than the Manual Feed Tray. His Print dialog shows Automatic Sheet Feeder. I always print A3+ from the Manual Feed Tray.

Robert N.

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Wed, 29 Jul 2020 01:43:51 GMT

I am using my manual feed tray. My rear tray is empty.

Re: Pro 100 Pixma won't print wider than 13 5/8"

Ricog09 — Wed, 29 Jul 2020 01:55:36 GMT

Seems like using Canon Easy PhotoPrint EX was the key! I used that, and the photo printed perfectly. Thanks so much!!