topic Re: Pro 1000 and wrong color with Adobe in Professional Photo Printers

Pro 1000 and wrong color with Adobe

maucamo — Tue, 02 Jun 2020 09:05:10 GMT

Hallo, pro1000 mac Catalina last update and Lightroom and Photoshop last update.Drivers are updated nozzle check ok color calibration done.
I have bad colors, especially red/magenta are printed in orange with Lightroom/Photoshop printer box. With Canon studio pro software all are ok. I use ICC profile self created and the are correct. It could be due to adobe? Ideas?

Re: Pro 1000 and wrong color with Adobe

maucamo — Thu, 04 Jun 2020 15:12:27 GMT

Tried to re-install drivers and print an evaluation image on Canon pro luster. 3 prints, On top left printed via photoshop and cannon managed, on bottom left printed via photoshop then Qimage and canon managed, on the right photoshop + canon pro studio and canon managed. On Photoshop or Qimage strawberries are more orange and green/blue gradients not correct; Canon print studio works fine. So, printer is ok, driver update.

Re: Pro 1000 and wrong color with Adobe

ebiggs1 — Sat, 06 Jun 2020 13:28:44 GMT

"I have bad colors, especially red/magenta are printed in orange with Lightroom/Photoshop..."

It looks more like an exposure problem than a color.

Re: Pro 1000 and wrong color with Adobe

maucamo — Mon, 08 Jun 2020 11:46:06 GMT

No, exposure is perfect, the problem is color shift printing with adobe software

Re: Pro 1000 and wrong color with Adobe

jrhoffman75 — Mon, 08 Jun 2020 23:15:15 GMT

Can you post a screenshot of the printer dialogue screen settings in Photoshop?

What happens if you print directly from Lightroom with printer managing color?

Re: Pro 1000 and wrong color with Adobe

maucamo — Tue, 09 Jun 2020 08:41:00 GMT

Printing direct from lightroom with printer managing color is the same, colors are wrong. Printing form lightroom to Canon pro studio with prinetr managing color works well.

Re: Pro 1000 and wrong color with Adobe

jrhoffman75 — Tue, 09 Jun 2020 11:42:25 GMT

@maucamo wrote:
Printing direct from lightroom with printer managing color is the same, colors are wrong. Printing form lightroom to Canon pro studio with prinetr managing color works well.

I think you need to select the proper ICC profile in the printer driver.

Re: Pro 1000 and wrong color with Adobe

maucamo — Tue, 09 Jun 2020 12:13:30 GMT

No jrhoffman75, if I keep printer to manage colors, I cannot select profiles on photoshop/lightroom. I only can set media type on driver, other choices are greyed. In any case, why if I print via Canon software (both icc management and printer management) all are ok?

Thanks

Re: Pro 1000 and wrong color with Adobe

jrhoffman75 — Tue, 09 Jun 2020 12:42:22 GMT

Maybe it works different on the Pro-100, but when I select Print Settings (as directed by the alert notice in Photoshop) and go to Color Matching dropdown I can select an ICC profile.

Re: Pro 1000 and wrong color with Adobe

maucamo — Tue, 09 Jun 2020 13:27:17 GMT

Thank you jrhoffman75, it is the same for my pro-1000 but if you set canon manage in photoshop you have to the that on driver to avoid double profiling. That is not my problem, I don't want to use canon management, I use icc profiling. I used canon management only to see if the printer has problems

Re: Pro 1000 and wrong color with Adobe

jrhoffman75 — Tue, 09 Jun 2020 16:48:11 GMT

I'm not sure how i can help then.

If I select LR or PS manages colors and select the appropriate ICC profile I get correct prints.

If I select printer manages colors, choose ColorSync and select the appropriate ICC profile in Print Settings I get correct prints.

If I understood your previous post correctly you get correct prints with PSP. All PSP does is select the correct settings in LR or PS. It does nothing you can't do outside of PSP if you select the correct settings. I have verified this many times.

Re: Pro 1000 and wrong color with Adobe

ebiggs1 — Tue, 09 Jun 2020 17:12:42 GMT

John this is an exposure issue. Not a color issue. The left print is darker and will show a different color tone. To match colors you must have exact exposure on each.

"I'm not sure how i can help then.

If I select LR or PS manages colors and select the appropriate ICC profile I get correct prints.

If I select printer manages colors, choose ColorSync and select the appropriate ICC profile in Print Settings I get correct prints.

Re: Pro 1000 and wrong color with Adobe

maucamo — Tue, 09 Jun 2020 17:39:50 GMT

No, exposure is correct. It seem darker because it is a photo made with phone. Originals are perfect, same exposure. Prints are the same photos printed with different software.

Re: Pro 1000 and wrong color with Adobe

ArthurJ — Thu, 11 Jun 2020 17:27:27 GMT

Hi maucamo,

If you would like assistance with this matter in real time, you can call us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST. If you have not created a Canon Account, please click HERE.

We look forward to hearing from you.

Re: Pro 1000 and wrong color with Adobe

przemczan — Mon, 22 Jun 2020 07:01:36 GMT

@maucamo Bought the printer 2 days ago (a used one) and I have the exact same issue, although I haven't try to print with Canon Pro Studio yet. But either way event if it works with the Studio don't want to waste ink and paper until it will work as expected from everywhere.

Have you managed to solve the issue?

Regards

[edit] Tried Canon Pro Studio, but can't make it to print with Driver Matching and Relative Colormetric rendering intent. Printing with Perceptual intent prints the gradients much smoother, but I suppose that they should also look right with Relative?

Re: Pro 1000 and wrong color with Adobe

przemczan — Tue, 23 Jun 2020 09:09:25 GMT

@maucamo
I solved the issue just by not letting the driver to manage colors. That profile it selects, "Canon IJ Color something..." is totally wrong, don't use it. Just let PS manage the colors and select a color profile manually from ones provided with drivers ("Canon PRO-1000/500 Photo..."), or use a custom ICC profile for that particular paper.

Re: Pro 1000 and wrong color with Adobe

maucamo — Sun, 25 Oct 2020 22:29:40 GMT

Ok, I don't know if an Adobe update or Mac Osx, but deleting the printer and printer preference than re-installing drivers all work well.

Pay attention. When Catalina makes updates, pinter drivers could need to be re-installed

Re: Pro 1000 and wrong color with Adobe

amv8 — Tue, 05 Oct 2021 04:35:07 GMT

@maucamo wrote:
Ok, I don't know if an Adobe update or Mac Osx, but deleting the printer and printer preference than re-installing drivers all work well.
Pay attention. When Catalina makes updates, pinter drivers could need to be re-installed

Hello, I ran across this thread while investigating another issue. I think I had the same problem a few days ago. In my case, printing from the print driver is Photoshop generated incorrect color prints, but everything printed fine when using Canon's Professional Print & Layout application. I was even using the same test image as the OP to debug this and getting similar incorrect colors. I'm also running MacOS Catalina. I suspected a corrupted print driver because as part of my testing, I installed the print driver on another mac on my network also running Catalina and that printed through PS fine.

As the OP discovered, reinstalling the driver fixed the issue but you also need to delete and add the printer again (just reinstalling the driver didn't fix it).

Re: Pro 1000 and wrong color with Adobe

przemczan — Tue, 05 Oct 2021 07:15:45 GMT

Yeah, basically when you do any system upgrade (even minor) you have to remove the printer, delete the drivers and install them again. I do that every time just in case, because I don't want to waste ink and paper for testing the prints twice. It became my habit 🙂