topic Can't Download Printer Manual in Professional Photo Printers

Can't Download Printer Manual

jashambora — Mon, 01 Jun 2020 15:21:27 GMT

Hello,

I have tried repeatedly to download the Pixma Pro 100 manual onto my Macbook Pro. It will not load or open it. I have tried everything. HELP.

I can't even find where to open the printer to adjust settings. I am trying to color calibrate to my laptop so that I can print digital art.

Thank you

Re: Can't Download Printer Manual

rs-eos — Mon, 01 Jun 2020 17:47:02 GMT

The download of the main user manual is in the form of a dmg (disk image). I just downloaded that to my Mac and the files appear OK after mounting (double-clicking) on the dmg file. Though I didn't choose to install anything as I don't have this printer. Once installed, you should have access to say a PDF of the guide.

Is the dmg what is not downloading or installing for you? At this link.

Re: Can't Download Printer Manual

jashambora — Mon, 01 Jun 2020 19:41:58 GMT

no, I have installed it several times and i get the same error message telling me it can't be opened.

I read on a previous thread it will not load with Catalina? At any rate, I have tried probably 20 times and it will only open an error message that it will not open

Re: Can't Download Printer Manual

jrhoffman75 — Mon, 01 Jun 2020 21:17:33 GMT

@jashambora wrote:
no, I have installed it several times and i get the same error message telling me it can't be opened.

I read on a previous thread it will not load with Catalina? At any rate, I have tried probably 20 times and it will only open an error message that it will not open

https://ugp01.c-ij.com/ij/webmanual/Manual/M/PRO-100S%20series/EN/CNT/Top.html

Go here. Cannot be installed in Catalina but you can access and read on web.