topic Re: Canon Pixma Pro-100 computer can't detect printer in Professional Photo Printers

Canon Pixma Pro-100 computer can't detect printer

AnnMarie1 — Mon, 18 May 2020 14:29:26 GMT

Hi! I've had this printer about 6 years and just got a new desktop computer with Windows 10 but when I try to install printer, the computer says "Caution! Cannot detect printer. Check that the printer is on and that the cable is connected, etc." I've tried putting the USB in different ports, I've disconnected it and restarted computer and reconnected it, I've removed it from the control panel and reconnected, I've tried installing the driver from the Canon website, I've tried installing using the original CD, and I've used the Microsoft printer troubleshooter - but I keep getting the same message... Not sure where to go from here. I've never had any problems with my old computer. Thanks!!

Re: Canon Pixma Pro-100 computer can't detect printer

AnnMarie1 — Mon, 18 May 2020 20:40:30 GMT

Nevermind. Tech support was able to help me - it was a weird involved situation. Thanks!

Re: Canon Pixma Pro-100 computer can't detect printer

jrhoffman75 — Tue, 19 May 2020 15:29:09 GMT

Hi AnnMarie.

Was it something very unique to your situation or is it something worth knowing to assist others?

Re: Canon Pixma Pro-100 computer can't detect printer

AnnMarie1 — Wed, 20 May 2020 23:02:46 GMT

It was apparantly a unique situation. For some reason the computer didn't want to install the driver with the USB cord attached. In the end we were able to add the printer wirelessly to the network and then install it after that - or something like that... I'm not very good with this stuff! At any rate, it works now! Hurray!

Re: Canon Pixma Pro-100 computer can't detect printer

Ayexoxo — Mon, 20 Jan 2025 01:53:44 GMT

Did you call a number? I’m having the same issue.