topic Re: Canon Pro-100 on screen manual won't install in Professional Photo Printers

Canon Pro-100 on screen manual won't install

EtB — Tue, 12 May 2020 16:05:24 GMT

Running on iMac, recently upgraded OS to Catalina. Old manual doesn't work. New manual won't install - "from an unidentified developer" - no option to circumvent as one usually has in this situation. I managed to get around this hurdle and got the installer running. When it came to the "Create an Alias" stage an error popped up "installer encountered an error ... contact manufacturer" - the only option was to "Quit". So Canon, you're the manufacturer, what's your problem?

P.S. The driver updated (miracle); also profiles for Canon papers (after discovering their absence on my first attempt to print with the new driver); also failed firmware update (as discussed at great length elsewhere). What's your problem Canon?

Re: Canon Pro-100 on screen manual won't install

jrhoffman75 — Tue, 12 May 2020 23:06:58 GMT

The on-screen manual is 32-bit and not compatible with Catalina.

You can use this:

https://ugp01.c-ij.com/ij/webmanual/Manual/M/PRO-100S%20series/EN/CNT/Top.html

Re: Canon Pro-100 on screen manual won't install

EtB — Tue, 12 May 2020 23:50:43 GMT

At the beginning of the download process, Canon detected Catalina as my OS. Is it too picky to expect them to say "Sorry, it won't work with Catalina"?

Thanks very much for your helpful info.

Re: Canon Pro-100 on screen manual won't install

wjb — Fri, 14 Aug 2020 20:31:02 GMT

Are there any plans to update Easy Guide Viewer, etc. to 32-bit?

Thanks,